Lead Multimedia Content Reviewer

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Job Responsibilities:

Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:  

Linguistic tasks 

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
• Creative writing of marketing content to engage customers
• Proofreading and copy editing of storefront descriptions
• Report any patterns of issues observed to help improve database and product performance
• Test tools to provide feedback for improving efficiency and accuracy

• Performs translations as needed 
• Performs review tasks as required 

Quality management planning and execution 

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account 
• Helps define and quality expectations per language (may be in collaboration with the client) 

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary 
• Ensures language level quality oversight by KPI tracking and status reporting  
• Plans, performs and tracks LQAs, if applicable
• Drives the arbitration process 

Client engagement 

• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed 
• Documents meetings with client and follows up with linguists to make sure everybody is aligned 
• Liaison between the client and the broader Welocalize linguistic team 
• Ensures the client’s feedback is implemented 

• Performs direct reviews with client's SMEs, where applicable 

Manages linguistic assets 

• Creates and maintains linguistic assets 
• Maintains client facing documentation 
• Communicates asset updates to linguistic team 

Coordinates the linguistic team 

• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads

• Support linguists in understanding corrections resulting from the arbitration process 
• Acts as liaison for terminology, style issues, product features & questions  
• Responds to content reviewers’ queries 
• Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed 
• Profile matching and assigning work/content types to the linguistic team 

• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement 
• Supports the onboarding of new linguists (when applicable)  
• Reviews and evaluates language tests of potential candidates   
• Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program 
• Coaches and mentors linguists  

• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team 

Additional Job Details:

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:  
 

Linguistic tasks 

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
• Creative writing of marketing content to engage customers
• Proofreading and copy editing of storefront descriptions
• Report any patterns of issues observed to help improve database and product performance
• Test tools to provide feedback for improving efficiency and accuracy

• Performs translations as needed 
• Performs review tasks as required 
   

Quality management planning and execution 

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account 
• Helps define and quality expectations per language (may be in collaboration with the client) 

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary 
• Ensures language level quality oversight by KPI tracking and status reporting  
• Plans, performs and tracks LQAs, if applicable
• Drives the arbitration process 
   

Client engagement 

• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed 
• Documents meetings with client and follows up with linguists to make sure everybody is aligned 
• Liaison between the client and the broader Welocalize linguistic team 
• Ensures the client’s feedback is implemented 

• Performs direct reviews with client's SMEs, where applicable 
   

Manages linguistic assets 

• Creates and maintains linguistic assets 
• Maintains client facing documentation 
• Communicates asset updates to linguistic team 
   

Coordinates the linguistic team 

• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads

• Support linguists in understanding corrections resulting from the arbitration process 
• Acts as liaison for terminology, style issues, product features & questions  
• Responds to content reviewers’ queries 
• Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed 
• Profile matching and assigning work/content types to the linguistic team 

• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement 
• Supports the onboarding of new linguists (when applicable)  
• Reviews and evaluates language tests of potential candidates   
• Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program 
• Coaches and mentors linguists  

• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team