Lead Specialist, Agile Business Analyst

Workflow Transformation Analyst – Process Innovation COE

Role Overview

Pearson is fundamentally reimagining how educational products are built, from first concept through learner impact. The Workflow Transformation Analyst is a driving force in that reinvention—a hands-on change agent who doesn’t just map today’s processes but architects tomorrow’s. Embedded within our new Process Innovation COE, you will partner with Product Management, Engineering, Content Development, Production, QA, and Operations to dismantle legacy bottlenecks, design AI-native workflows, and stand up scalable operating models that dramatically accelerate speed to market and quality at scale. If you’re the kind of person who sees a broken process and can’t rest until it’s been rebuilt from the ground up—this role was made for you.

What You’ll Own & Drive

• Tear apart end-to-end workflows across content creation, production, QA, and release—then redesign them for radical efficiency, eliminating handoff waste and compressing cycle times.

• Architect next-generation operating models and workflow blueprints that become the gold standard across Pearson’s product portfolio—not incremental tweaks, but step-change transformations.

• Be the tip of the spear on AI-native workflow design—identify and implement high-impact automation opportunities using generative AI, agentic AI, and intelligent tooling to replace manual, error-prone work with scalable, self-improving systems.

• Drive the delivery of digital content and online course programs with urgency and accountability—owning outcomes, not just timelines.

• Own the full initiative lifecycle—planning, dependency mapping, risk mitigation, and delivery health—with a bias toward unblocking teams and accelerating momentum, not administering status reports.