Leaves Specialist

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Absence and Disability Department within the Talent Office is responsible for processing all medical and non-medical leaves of absence, administering the AWOL (absent without leave) process, Short-Term Disability, Benefit Billing, Donation of Sick Days, Fitness for Duty and Reasonable Suspicion exams.

Job Summary:

Reporting to the Absence & Disability Manager, the Leaves Specialist is responsible for the intake and processing of all medical and non-medical leaves of absence and the Short-Term Disability benefit, including administration, mailings, communication, and records maintenance through email and a Tier II call center. The Leaves Specialist will be a knowledgeable resource in the areas of FMLA federal law, CPS supplemental medical leaves, non-medical leaves, and Short-Term Disability per CPS policy and Board rules. Additionally, this position will be a liaison between Workers Compensation, Benefits Billing, the ADA Office, the Office of Administrative Hearings, Payroll, CPS Staffing, and the Talent Office. This is a full-time, exempt position that will be paid for time worked on a salary basis.

The Leaves Specialist will be held accountable for the following responsibilities:

• Provide tier 2 customer support regarding leave of absence benefits, insurance, short-term disability and entitlement information
• Responsible for the service quality and efficiency of assigned transactions including responding timely and accurately to employee inquiries by phone and email
• Organize, upload and monitor all leave-related information in inboxes
• Develop a working knowledge of CPS leave policies, Short-Term Disability Plan and employment policies
• Complete intake and processing for all leaves of absence including FMLA, short-term disability, CPS supplemental leaves, paid parental leave, and non-medical leaves, in accordance with FMLA law, CPS Policy and Board Rules, CPS Short-Term Disability (STD) Plan, and Collective Bargaining Agreements
• Research and resolve employee inquiries about leaves of absence and discrepancies with pay from the STD benefit. Escalate STD appeals and FMLA second opinions. Collaborate with team members to respond timely to all questions and escalations.
• Review medical information per FMLA law, STD Plan, Board policy, and collective bargaining agreements. Familiarity with ODG and FMLA guidelines. Input ICD codes accurately.
• Serve as a liaison between the leave of absence program and other CPS departments, schools, and the HR Talent Partners. Provide advice and information on all aspects of the leave of absence and Short-Term Disability programs.
• Ensure HIPAA and ADA compliance and confidentiality of employee matters is maintained
• Other duties as assigned
  
  

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Absence and Disability Department within the Talent Office is responsible for processing all medical and non-medical leaves of absence, administering the AWOL (absent without leave) process, Short-Term Disability, Benefit Billing, Donation of Sick Days, Fitness for Duty and Reasonable Suspicion exams.

Job Summary:

Reporting to the Absence & Disability Manager, the Leaves Specialist is responsible for the intake and processing of all medical and non-medical leaves of absence and the Short-Term Disability benefit, including administration, mailings, communication, and records maintenance through email and a Tier II call center. The Leaves Specialist will be a knowledgeable resource in the areas of FMLA federal law, CPS supplemental medical leaves, non-medical leaves, and Short-Term Disability per CPS policy and Board rules. Additionally, this position will be a liaison between Workers Compensation, Benefits Billing, the ADA Office, the Office of Administrative Hearings, Payroll, CPS Staffing, and the Talent Office. This is a full-time, exempt position that will be paid for time worked on a salary basis.

The Leaves Specialist will be held accountable for the following responsibilities:

• Provide tier 2 customer support regarding leave of absence benefits, insurance, short-term disability and entitlement information
• Responsible for the service quality and efficiency of assigned transactions including responding timely and accurately to employee inquiries by phone and email
• Organize, upload and monitor all leave-related information in inboxes
• Develop a working knowledge of CPS leave policies, Short-Term Disability Plan and employment policies
• Complete intake and processing for all leaves of absence including FMLA, short-term disability, CPS supplemental leaves, paid parental leave, and non-medical leaves, in accordance with FMLA law, CPS Policy and Board Rules, CPS Short-Term Disability (STD) Plan, and Collective Bargaining Agreements
• Research and resolve employee inquiries about leaves of absence and discrepancies with pay from the STD benefit. Escalate STD appeals and FMLA second opinions. Collaborate with team members to respond timely to all questions and escalations.
• Review medical information per FMLA law, STD Plan, Board policy, and collective bargaining agreements. Familiarity with ODG and FMLA guidelines. Input ICD codes accurately.
• Serve as a liaison between the leave of absence program and other CPS departments, schools, and the HR Talent Partners. Provide advice and information on all aspects of the leave of absence and Short-Term Disability programs.
• Ensure HIPAA and ADA compliance and confidentiality of employee matters is maintained
• Other duties as assigned
  
  

In order to be successful and achieve the above responsibilities, the Leaves Specialist must possess the following qualifications:

Education Required:

• High School diploma or GED equivalent is required

• Bachelor’s degree from an accredited college or university and a minimum of two (2) years of related experience, preferred

Experience Required:

• Minimum of five (5) years of relevant experience, including two (2) years of experience administering leaves of absence, healthcare, or Short-Term Disability

• Experience administering absence and/or disability leaves and data in an HRIS system (E.g., Peoplesoft) or other applicable leave management system preferred

• Experience in a complex, large-scale and fast-paced environment preferred

Knowledge, Skills, and Abilities: