Key details

Location: Austin, TX, United States
Work style: Onsite
Level: Senior
Experience: 1–2 yrs
Function: other
Focus area: other
Posted: 2w ago

Skills

customer servicemicrosoft officepipeline managementquality controlr

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, field questions from the loan processors and acting the point of contact for the branches directly worked with. In the Regional Processing Manager’s absence, assign incoming files.

Essential Duties and Responsibilities

Monitor and train on customer service maintaining company published exceed score goals
Mentor new loan processors
Monitor and train team to maintain QC score of 1.00
Monitor and train team to maintain Avg # Suspense Items score of 2.00
Ensure that the processors on your team maintain a Timeline Exception of less than 15%
Oversee the daily management of the aged loans report
Manage BFA goals for the upcoming month
Manage timely pre-draw of loans in the pipeline
Provide support for the Regional Processing Manager when they are unavailable or out of the office
Assist the loan processors with questions and issues on guidelines and loan files
Assist the Regional Processing Manager in identifying training needs
Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Able to travel overnight

Supervisory Responsibilities

Directly manages two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, field questions from the loan processors and acting the point of contact for the branches directly worked with. In the Regional Processing Manager’s absence, assign incoming files.

Essential Duties and Responsibilities

Monitor and train on customer service maintaining company published exceed score goals
Mentor new loan processors
Monitor and train team to maintain QC score of 1.00
Monitor and train team to maintain Avg # Suspense Items score of 2.00
Ensure that the processors on your team maintain a Timeline Exception of less than 15%
Oversee the daily management of the aged loans report
Manage BFA goals for the upcoming month
Manage timely pre-draw of loans in the pipeline
Provide support for the Regional Processing Manager when they are unavailable or out of the office
Assist the loan processors with questions and issues on guidelines and loan files
Assist the Regional Processing Manager in identifying training needs
Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Able to travel overnight

Supervisory Responsibilities

Directly manages two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university
One (1) to Two (2) years related experience and/or training
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email

Preferred Qualifications

Strong communication skills
Attention to detail

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo