Loyalty Concierge

The Loyalty Concierge leads the coordination of efforts to recognize, reward, and retain repeat guests at Streamsong Resort. This role partners with Reservations, Golf Operations, Front Office, Food & Beverage, and other resort teams to deliver thoughtful, personalized recognition that strengthens guest relationships and encourages future visits.

Essential Functions:

• Identify returning guests and review upcoming arrivals to coordinate appropriate recognition before and during their stay.
• Maintain accurate guest profiles, including visit history, preferences, special occasions, and relevant feedback.
• Coordinate welcome amenities, personalized notes, approved rewards, and other gestures of appreciation.
• Serve as the central point of contact for repeat guest recognition, ensuring departments understand and carry out planned arrangements.
• Build relationships with repeat guests through personal communication before arrival, while on property, and following departure.
• Recognize milestones such as repeat visits, annual golf trips, and special celebrations.
• Partner with Reservations and Buddy Golf Coordinators to recognize returning individuals, group organizers, and recurring golf groups.
• Recommend meaningful ways to reward guest loyalty while managing approved budgets and maintaining consistent recognition standards.
• Follow up on guest feedback and coordinate with department leaders to resolve concerns.
• Track recognition efforts, reward expenses, guest feedback, and repeat visitation to help evaluate effectiveness
• Support targeted outreach and invitations that encourage guests to return.
• Handle guest information with discretion and maintain accurate records of commitments and follow-up needs.
• Support staffing coverage and step in to handle calls and bookings during busy periods.

Knowledge and Skills:

Education: A high school diploma or GED equivalent. Further education is desirable.

Experience: Previous data entry and telephone experience is helpful.

Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests. Ability to operate a computer.

KemperSports Management is an equal opportunity employer.

KemperSports Management participates in E-Verify with the Department of Homeland Security.