Maintenance Trainer

MAINTENANCE TRAINER

 

The Maintenance Trainer supports the learning, development, and continued growth of new and current maintenance employees. Working under the direction of the Vice President of Learning & Development, and in collaboration with the Director of CORE Academy in Hope through Housing Foundation, the Maintenance Trainer provides hands-on technical instruction, coaching, and developmental support designed to strengthen employee skills, confidence, job readiness, and performance.

This position is responsible for facilitating maintenance training for New Hire Orientation and the CORE Academy Program. The Maintenance Trainer will assess technical skills and development needs; support the design, implementation, and continuous improvement of maintenance training programs; and help employees successfully apply their learning on the job.

The Maintenance Trainer serves not only as a technical subject matter expert, but also as a coach, mentor, and learning partner who is committed to helping local community members and National CORE employees grow in their careers and succeed in their roles.

Responsibilities

• Conduct New Hire Orientation and position-specific training for newly hired Maintenance Technician employees.
• Lead maintenance training sessions for the local community members enrolled in the CORE Academy certificate program - approximately 4–6 times per year.
• Provide engaging group and individual instruction using effective adult learning and hands-on training strategies.
• Assess the technical skills, training needs, and development opportunities of maintenance employees.
• Develop and design an annual maintenance training series that supports the evolving needs of maintenance teams and organizational priorities.
• Administer, monitor, and continuously improve the Shadow Checklist training tool for new maintenance employees.
• Track and document employee participation and progress within required training programs and communicate concerns, gaps, or additional development needs to appropriate leadership.
• Evaluate employee skill competency, comprehension, and readiness to independently perform assigned job responsibilities.
• Maintain accurate attendance, completion, and training records for maintenance learning programs.
• Create an inclusive and supportive learning environment that encourages questions, participation, hands-on practice, and adult learning.
• Prepare and deliver required training documentation, reports, assessments, and other records.
• Provide assistance and support for Learning & Development training and initiatives as needed.
• Work individually with employees to reinforce hands-on learning, verify comprehension, build confidence, and provide coaching when additional development is needed.
• Provide constructive, actionable feedback that helps employees strengthen technical skills and improve job performance.
• Serve as a resource and mentor to maintenance employees and CORE Academy participants seeking additional technical knowledge, professional development, or career growth.
• Maintain training center equipment, tools, materials, and designated classroom and hands-on learning spaces.
• Partner with maintenance and Hope through Housing leadership, supervisors, and Learning & Development to identify emerging training needs and opportunities for continuous improvement.
• Attend required staff development meetings, train-the-trainer opportunities, and organizational training programs.
• Maintain current knowledge of relevant maintenance practices, equipment, safety expectations, and training methods.
• Perform other job-related duties as assigned.

Skills and Qualifications

• Strong residential maintenance knowledge and hands-on technical experience.
• Demonstrated ability to facilitate technical training for individuals and groups with varying levels of experience.
• Ability to translate technical concepts and procedures into clear, practical, and easy-to-understand instruction.
• Experience identifying skill gaps and assisting with the development of training curriculum, learning activities, and hands-on instruction.
• Strong verbal, written, and interpersonal communication skills.
• Ability to provide clear, constructive, and respectful feedback.
• Strong organization, documentation, and follow-through skills.
• Ability to work independently while also collaborating effectively with Learning & Development, maintenance leadership, and other departments.
• Proficiency with Microsoft Outlook, including email and calendar functions.
• Understanding of organizational goals, workplace professionalism, and standards for customer service.

Desired Qualifications and Characteristics

The ideal Maintenance Trainer is an experienced maintenance professional who is equally passionate about developing people. Successful candidates will demonstrate many of the following characteristics:

• Passion for teaching and developing others: Finds professional fulfillment in sharing knowledge, teaching new skills, and helping others become more capable and confident in their work.
• Coaching and mentoring mindset: Enjoys career coaching, mentoring, and supporting employees as they develop their skills, identify professional goals, and pursue opportunities for growth.
• Commitment to employee success: Takes genuine pride in seeing others learn, improve, overcome challenges, and succeed in their roles.
• Patience and approachability: Creates an environment where employees feel comfortable asking questions, practicing unfamiliar skills, making mistakes, and seeking additional support.
• Strong interpersonal skills: Builds positive working relationships and communicates effectively with employees representing a variety of backgrounds, experience levels, roles, and learning styles.
• Adult-learning orientation: Understands that employees learn in different ways and can adapt teaching methods to include demonstration, hands-on practice, discussion, coaching, repetition, and individual support.
• Natural facilitator: Enjoys working with groups and can create an engaging, participatory learning environment rather than relying solely on lecture-based instruction.
• Constructive feedback skills: Is comfortable providing honest, specific, and encouraging feedback that helps employees recognize strengths and understand areas for continued development.
• Growth mindset: Demonstrates curiosity, openness to feedback, and a commitment to continuous learning and professional development.
• Service-oriented mindset: Views training as an opportunity to support employees, strengthen teams, and contribute to the overall success of the organization.
• Collaboration: Enjoys partnering with supervisors, maintenance leadership, subject matter experts, and Learning & Development to identify needs and improve the employee learning experience.
• Positive role model: Demonstrates professionalism, accountability, sound judgment, safety awareness, and the behaviors expected of employees participating in training programs.
• Commitment to career development: Recognizes that effective training extends beyond technical instruction and includes helping employees build confidence, develop professionally, and see opportunities for continued career growth.

Experience and Education

• Minimum of five (5) years of experience in residential maintenance or equivalent related experience required.
• High school diploma or equivalent required.
• Prior experience training, coaching, mentoring, or developing employees strongly preferred.
• Experience facilitating hands-on technical training or adult learning programs preferred.

Physical Requirements and Work Environment

• Ability to operate a computer and standard office equipment.
• Frequent walking and standing associated with classroom and hands-on training activities.
• Ability to lift and move equipment weighing up to 25 pounds.
• Ability to safely demonstrate maintenance-related equipment, tools, and procedures as required for training.
• Periodic travel and driving may be required to support training activities at various locations.

FLSA Classification

Non-Exempt