Manager, Global P2C Change Strategy & Program Delivery

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Our Prospect-to-Cash (P2C) organization is seeking a Business Delivery & Change Activation Manager to orchestrate and drive some of Salesforce’s most complex and transformative business initiatives, ensuring strategic priorities translate into successful execution, meaningful business outcomes, and sustainable organizational change.

This role isn't solely a Change Management role. It is a blend of Change Management and Delivery Program Manager responsibilities.

The Business Delivery & Change Activation function sits at the intersection of business strategy, transformation, operations, technology, change management, and execution. We partner across P2C and the broader enterprise to connect strategic intent with delivery, align cross-functional teams, navigate organizational complexity, and ensure the business is equipped to successfully adopt and sustain change.

This is an end-to-end business transformation role that combines business delivery leadership with strategic change management and activation. Beyond traditional program or project management, this role is accountable for creating the conditions for successful business outcomes, from shaping execution strategies and orchestrating dependencies to driving stakeholder alignment, organizational readiness, adoption, and value realization.

The role will partner closely with P2C business leaders, Delivery Domain Leaders, technical program managers, Product and Engineering teams, DET, Corporate Development, Strategy, business subject matter experts, and enterprise change and activation partners to drive transformation from strategy through execution, activation, and realization.

What You'll Actually Be Doing

• Orchestrate end-to-end business delivery for complex, cross-functional P2C initiatives, translating strategic priorities into clear outcomes, execution plans, milestones, ownership, and dependencies; establish delivery governance and operating rhythms, facilitate cross-functional forums to resolve tradeoffs and blockers, and proactively surface risks, capacity concerns, and readiness gaps with actionable recommendations.
• Own the activation approach for assigned P2C initiatives; conduct stakeholder analysis and Fit Gap Assessments, and develop and execute integrated activation plans (stakeholder engagement, communications, leadership alignment, change champion networks, training, enablement, and adoption) that minimize disruption and support sustainable behavior change.
• Connect solution delivery with business validation, UAT, operational readiness, launch, and post-launch stabilization; define and monitor success measures and dashboards for readiness, engagement, adoption, sentiment, and value realization; and drive transitions into hypercare and business-as-usual ownership.
• Apply AI tools such as Claude, Gemini, Slack AI/Slackbot, and NotebookLM to accelerate synthesis of program information, stakeholder feedback, change impact assessments, risk identification, and executive reporting; personalize engagement and activation, and bring a builder mindset to scalable improvements in delivery governance and transformation outcomes.

You're Our Person If...

• 7+ years of experience leading complex business transformation, strategic program delivery, change management, business operations, or cross-functional technology-enabled initiatives, with demonstrated experience combining business delivery and change management and accountability for both execution outcomes and organizational adoption.
• Strong understanding of Prospect-to-Cash / Lead-to-Cash processes, preferably through direct operational experience or transformation initiatives involving sales operations, opportunity management, quoting, pricing, compensation, or partner operations; experience driving business readiness, UAT, launch activation, hypercare, and post-implementation stabilization.
• Proven experience leading cross-functional initiatives across business functions, technology teams, senior executives, and geographically distributed stakeholders; exceptional stakeholder management and influencing skills, with the ability to build alignment and drive accountability in a large, matrixed organization without direct authority; strong change management expertise, including impact assessments, communications, readiness, enablement, and adoption measurement.
• Strong business judgment and ownership mindset, with accountability for outcomes, not simply completion of project activities; ability to translate ambiguity into structured execution models and measurable outcomes, manage multiple concurrent workstreams, and adapt as needs evolve; strong AI fluency and digital curiosity, with demonstrated use of tools such as Claude, Gemini, Slack AI/Slackbot, or NotebookLM.

Even Better If...

• Experience supporting M&A integrations or enterprise operating-model transformations.
• Experience with Salesforce products, platform capabilities, and the broader Salesforce ecosystem.
• Prosci certification or equivalent change management qualification; PMP, Agile, Lean, or other project and change delivery certifications.
• Experience with modern work management, portfolio management, analytics, and collaboration tools, and with leveraging AI and automation to improve organizational change, business transformation, and operational effectiveness.

What Success Looks Like

The successful candidate will be able to connect strategy, execution, and adoption into one integrated approach to business transformation.

They will ensure that:

• Strategic priorities are translated into clear, executable plans with measurable business outcomes.
• Cross-functional teams are aligned, accountable, and effectively managing dependencies and decisions.
• Business and technology solutions are connected to stakeholder needs and real operational challenges.
• Change, readiness, and activation are embedded throughout delivery rather than addressed at the point of launch.
• Sellers, Operators, and impacted stakeholders understand, embrace, and adopt new processes, technologies, and ways of working.
• Business value is measured beyond implementation, with a focus on sustained adoption and realized outcomes.
• AI and emerging technologies are used to continuously improve delivery effectiveness, stakeholder engagement, and transformation outcomes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.