Manager, HR Delivery & Generalist Services

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

 

 

Position Purpose

The Manager, HR Delivery & Generalist Services plays a pivotal role in modernizing the HR service delivery model and enabling sustainable business growth. This role leads and develops a high-performing HR Generalist team responsible for delivering responsive, consistent, and practical people solutions across the organization.

 

Key Responsibilities & Core Pillars

 

1. HR Operating Model Evolution & Standard Work

• Define & Optimize Roles: Partner with HR leadership to establish clear boundaries, standard work, and handoffs between HR Generalists, HRBPs, Centers of Excellence (COEs), and HR Shared Services.
• Unlock Strategic Capacity: Ensure operational execution, employee relations, and recurring people processes are effectively owned by the Generalist team, enabling HRBPs to focus on strategic business priorities.
• Continuous Improvement: Identify redundant, ambiguous, or stranded workflows across functions; translate recurring operational pain points and case trends into streamlined, scalable solutions.
• System & Workflow Adoption: Champion Workday utilization and process adherence; partner with HRIS and operations to troubleshoot system friction, advocate for process enhancements, and reduce administrative burden.

 

2. HR Generalist Team Leadership & Capability Building

• Lead & Inspire: Direct and develop a team of HR Generalists, fostering a culture of accountability, customer orientation, and continuous learning.
• Build Problem-Solving Judgment: Coach and mentor team members to build confidence and sound judgment in navigating increasingly complex talent, policy, and employee relations matters.
• Resource & Capacity Management: Monitor team caseload, service demand, and organizational growth; dynamically balance resources and priorities to ensure responsive, consistent service delivery.

 

3. Business Growth & People Leader Enablement

• Empower People Leaders: Equip front-line and operational leaders with practical guidance, tools, and coaching to resolve everyday people challenges and manage talent effectively.
• Drive Self-Sufficiency: Balance immediate issue resolution with coaching leaders to independently navigate core HR processes, performance management, and organizational changes.
• Strategic Initiative Execution:  Coordinate Generalist support for key business and talent initiatives (e.g., performance cycles, restructuring, onboarding, talent reviews), ensuring seamless execution and follow-through Cross-Functional Partnership & Feedback Loops
• Strategic HRBP Alignment: Maintain consistent connectivity with HRBPs to proactively surface field trends, emerging risks, and organizational insights before they impact business outcomes.COE Collaboration: Act as the feedback conduit between field operations and COEs/HR Operations, ensuring programs, policies, and tools are practical and easy to implement.  

 

Role Qualifications & Experience

• Experience: 6–8+ years of progressive HR experience, including proven success managing or mentoring HR Generalists or operational HR teams within a multi-site, commercial, or field-based organization.
• HR Operating Model Acumen:  Strong understanding of tiered HR service delivery models (Shared Services, Generalist / Field HR, HRBPs, COEs) and experience clarifying roles, handoffs, and operational workflows.
• Change & Systems Mindset: Working knowledge of modern HRIS platforms (Workday preferred), with demonstrated capability in driving system adoption, process standardization, and workflow improvements.
• Leadership & Coaching: Demonstrated ability to build team capability, manage workload distribution, and handle complex escalations with discretion and sound business judgment.Stakeholder Influence:  Excellent collaboration and communication skills, with a track record of building trusted partnerships across HRBPs, COEs, and business leaders.

Annual Base Salary Range or Hourly Base Pay Range:

$113,600.00 - $204,609.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.