Manager of Flex Operations

Manager of Flex Operations
What We Need
Corpay is currently looking to hire a Manager of Flex Operations. This position falls under our CX Payables Operations line of business. In this role, you will lead a specialized Payables Operations function that increases card enablement, protects and expands monetized payment volume, and operationalizes complex supplier payment strategies. You will report directly to the Director of Operations and regularly collaborate with Vendor Enrollment, Supplier Relationship Management, Retention, Relationship Management, Product, Revenue Operations, and technology partners.

How We Work
As a Flex Ops Manager, Corpay will set you up for success by providing:

Assigned workspace is Remote but preferrable in the Nashville, TN area.
Company-issued equipment
Formal, hands-on training (if applicable)

This role manages both standard operational work and project-based initiatives. Routine service targets are expected to be defined and monitored by work type; larger supplier consolidation and strategic enablement projects may require separate delivery plans and service expectations. The role may require coordination with internal partners and external STP providers to resolve time-sensitive payment, configuration, or supplier issues.

Role Responsibilities
The responsibilities of the role will include:
Operations Leadership and Strategy

Leading daily Flex Operations and Vendor activities; establishing priorities across business-as-usual work, strategic projects, and exceptions.
Managing work-in-progress, backlogs, capacity, project assignments, and service performance.
Developing and maintaining operating procedures, approval standards, controls, audit routines, and escalation paths for new and evolving functions.

Card Enablement and Monetization

Overseeing operational execution for monetized card enablement.
Ensuring opportunities are routed to the correct team and payment configuration supports monetization, supplier requirements, and client experience.

Pay For You and Supplier Relationship Management Enablement

Governing intake, routing, setup, and completion of Payforyou requests; ensuring requests contain complete payment, remit, and configuration requirements.
Overseeing SRM-related execution, including Customer Vendor and Master Vendor validation, Special Project tagging, Reltio payment information, Vendor Insights, PayForYou instructions, manual Full AP record enablement, and exception escalation.
Maintaining clear handoffs with Vendor Enrollment for supplier verification or outreach before Flex Operations completes configuration.

Straight Through Processing Operations

Overseeing high-volume and strategically important supplier populations, including record linking, consolidation, deduplication, data loads, enablement, and supplier configuration.
Providing operational oversight of Straight Through Processing (STP) relationships and workflows, including Billtrust and Boost processes, acceptance requirements, case routing, vendor enrollment handoffs, remittance exceptions, and opportunities to reduce manual work.

Data Quality Risk and Controls

Implementing controls that prevent inaccurate vendor linking, enablement, payment instructions, remit updates, and supplier-level changes.
Requiring appropriate validation before large data loads or complex supplier updates; returning incomplete requests and escalating ambiguous identity or conflicting information.
Partnering with upstream teams to improve intake quality and reduce avoidable downstream research and rework.

Reporting, Process Improvement and Partnership

Developing reporting for volume, backlog, aging, enablement, spend, payment modality, conditional acceptance, SRM activity, SLA performance, exceptions, and monetized versus non-monetized populations.
Advancing scalable Salesforce reporting, dashboards, and standardized case-level data to reduce reliance on manual trackers and informal communication channels.
Partnering with Product and technology teams to resolve workflow gaps through system improvements when procedures alone are insufficient.
Clarifying ownership boundaries across functions and preventing operational work from shifting without defined accountability.

People Leadership

Setting clear performance expectations, priorities, ownership, and service standards for the team.
Coaching specialists completing complex supplier, payment, and configuration work; providing timely feedback and supporting skill development.
Balancing project delivery with daily operational commitments and service expectations.
Building cross-training plans and documented procedures that reduce key-person dependency.
Monitoring capacity and recommending sustainable staffing or workflow changes when manual demand creates operational risk.

Success Measures

Delivering accurate activation of eligible supplier records, MIDs, and payment configurations.
Protecting or retaining card spend through appropriate supplier configurations.
Achieving service-level targets while actively managing backlog aging.
Reducing rework, corrections, and errors through strong configuration and data-load accuracy.
Maintaining validated changes, clear exception management, and fewer audit findings or incorrect updates.
Recovering capacity by standardizing or automating manual steps and reducing offline tracking.


Qualifications & Skills

5+ years of experience in operations, payments, supplier enablement, vendor operations, or a related field.
2 to 5 years of leadership experience or demonstrated success leading complex cross-functional operational work.
Knowledge of commercial payment methods, including virtual card, debit, ACH, supplier remittance, and payment configuration.
Experience managing high-volume workflows with financial, client, or revenue impact.
Strong analytical, reporting, and problem-solving skills; experience with Salesforce or a comparable CRM or case-management platform.
Ability to translate complex payment processes into clear, repeatable procedures and operating controls.
Demonstrated risk-management mindset and experience with quality assurance, audit, data quality, or operational controls.
Proven ability to influence across organizational boundaries and lead through ambiguity.


Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes