Manager on Duty (MOD)
Minnesota, United StatesYesterday
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Skills
About the role
Manager on Duty
Job Description & Core Responsibilities
Department: Casino Administration
Reports To: Lead Manager on Duty
FLSA Status: Exempt
Pay Grade: Grade 3
Gaming Class: Compact/Gaming
Salary Range: $49,701-$74,552
Typical Starting Wage Range: $49,701-$62,127
Application Deadline: 11/6/26
Position Summary:
The Manager on Duty (MOD) is responsible for the leadership, management, and supervision of all aspects of resort and casino operations in the absence of management and is empowered to ensure that the highest standards of customer service and hospitality are maintained and delivered through direct communication and interaction with customers/guests and employees. The MOD assumes responsibility for regulatory and policy compliance, supervision, staffing, and workplace relations of the various departments and their employees. Additionally, the MOD displays the highest degree of professionalism, judgment, and decision making in all customer and employee interactions and is a hands-on, high-visibility role that blends operational oversight, guest service excellence, and compliance enforcement, making it a critical link between leadership and frontline operations in a resort and casino setting.
Core Duties and Responsibilities:
The Manager on Duty will work under the general supervision of the General Manager. The Manager on Duty is delegated sufficient authority and empowerment to oversee the operations of all assigned departments in the absence of management.
Operational Leadership
- Oversee day-to-day operations across departments such as hotel front desk, housekeeping, maintenance, casino floor, restaurants, and bars
- Maintain a current understanding of each department’s financial, operational, and guest service objectives
- Ensure smooth inter-departmental coordination and guest service flow
- Make regular rounds of the casino and resort – inquire of guests any problems or suggestions for improving guest services and operations.
- Create and maintain a daily report as well as a daily call-in log. Distribute said reports and logs to specified leadership.
- Monitor and ensure adequate staffing levels throughout the facility. Send employees home if overstaffed.
Compliance & Safety
- Ensure compliance with the National Indian Gaming Commission’s Minimum Internal Control Standards (MICS) and the tribe/state gaming compact.
- Enforce company and departmental policies and SOPs, gaming regulations, and safety rules; ensure all team members comply
- Coordinate and direct emergency operations , including interactions with regulatory agencies
- Assist Security/EMS personnel with any and all accidents; Respond to all medical codes and emergencies.
- Write all injury and incident reports as needed.
- Monitor compliance with internal controls, HR policies, and operational procedures
- Conduct drug testing as needed and complete all necessary paperwork and reporting duties.
Team Management
- Supervise, coach, and evaluate team members; provide recognition and development opportunities and ensure team members are adequately supervised
- Review and adjust staffing schedules to meet operational demands
- Provide coaching, counseling, and corrective action to staff as necessary.
- Resolve conflict and disputes involving both customers and employees.
- Monitor and ensure adequate staffing levels throughout the facility. Send employees home if overstaffed.
- Conduct drug testing as needed and complete all necessary paperwork and reporting duties.
- Assist Food & Beverage staff as needed - may include opening duties until adequate coverage can be arranged.
- Relieve employees as needed for breaks.
- Provide a standard of attendance and punctuality. Set a positive example. Always provide adequate notification in advance of absence and make contingency plans for coverage of duties when absent.
Guest Experience
- Provide warm, personalized service and represent the property positively
- Monitor service delivery on the casino floor and in guest areas to maintain high service standards
- Act as a neutral agent to resolve guest concerns and ensure satisfaction
- Handle escalated guest service issues and resolve complaints promptly Assist Players Club, Casino Hosts, and Front Desk personnel as needed with guests
- Assist Bar staff, Security, and Tables Games Supervisors with alcohol service cut offs as needed.
Inspections & Quality Control
- Conduct routine inspections of property, equipment, and secured areas
- Perform quality control checks in kitchens, restaurants, lounges, and restrooms
- Recommend operational improvements based on observations and guest feedback
Communication & Reporting
- Exchange continuous updates with department management and the General Manager
- Report on operational issues, compliance matters, and guest service concerns
Qualifications & Skills
- Proven experience in hospitality, casino, or resort operations.
- Strong leadership, decision-making, and problem-solving skills.
- Ability to communicate effectively with guests, team members, and management.
- Knowledge of gaming regulations, safety protocols, and emergency procedures.
- Proficiency in time management and working with minimal supervision
- Ensure a safe, comfortable, and clean environment for guests.
- Maintain a well-groomed, professional appearance appropriate for the position and situation.
- Demonstrate professionalism and role modeling for staff.
- Maintain positive cooperative working relationships with customers, community, and persons superior or subordinate to this position including peers and front line staff.
- Perform other duties as assigned.
Competencies:
- Meets the company’s guest service standards.
- Demonstrates teamwork/gets along well with co-workers.
- Is reliable and dependable.
- Demonstrates strong communication skills.
- Follows company and departmental policies and procedures.
- Demonstrates a positive attitude.
- Responds well to constructive criticism.
- Ability to carry radio and use proper radio etiquette at all times.
Consistently exercise good judgement and decision-making and conduct self with self-confidence and poise; treat others with respect and dignity.
Qualifications – Education and Experience:
Minimum Qualifications:
- MINIMUM EDUCATION REQUIREMENTS:
- Must have knowledge and /or experience with gaming and hospitality management operations.
- At least three years of experience in a leadership role and a willingness to take additional leadership training
- Possesses a working knowledge of the Minimum Internal Control Standards for Indian Gaming to ensure compliance by all gaming departments.
- Demonstrates professionalism and leadership.
- Possesses strong communication skills with an ability to talk to others in a non-threatening manner to convey information effectively and appropriately.
- Demonstrates safety consciousness.
- Possesses self-motivation and the ability to work well under stress.
- Highly responsible and reliable with a strong work ethic.
- Ability to consistently exercise common sense and good judgment in decision-making.
- Ability to write reports and enter, transcribe, record, store, or maintain information in written or electronic form.
- Possesses strong conflict resolution skills and ability to maintain composure when dealing with difficult and irate customers.
- Have a valid Driver’s License and be insurable under the company’s liability insurance program.
Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to stand, and/or sit, and/or walk extended periods of time.
Ability to lift up to 50 pounds.
Ability to endure harsh weather conditions.
Ability to climb ladders.
Ability to drive with a valid driver’s license.
Ability to work in tight spaces.
Ability to perform repetitive motion from use of a computer.
20/20 vision and hearing with or without correction.
Ability to crouch, and/or crawl, and/or kneel.
Ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.