Manager - Operations
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Key details
- Location
- Bengaluru, KA, India
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2d ago
Skills
cross-sellingfacilities managementfinancial managementfinancial reportingvariance analysisvendor management
About the role
Job Title
Manager - Operations
Job Description Summary
Job Description
Key Responsibilities
Operations Management
- Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
- Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
- Drive service excellence through SLA and KPI adherence.
- Implement best practices, compliance standards, and operational efficiencies.
- Conduct regular site audits and governance reviews.
Business Leadership
- Act as the primary business lead for assigned accounts/portfolios.
- Build and maintain strong client relationships at senior stakeholder levels.
- Identify opportunities for account growth, cross-selling, and service enhancement.
- Lead account reviews, business presentations, and strategic planning discussions.
Financial Management (P&L Ownership)
- Own and manage the Profit & Loss (P&L) for assigned accounts/business units.
- Ensure revenue achievement, margin improvement, and cost optimization.
- Monitor budgeting, forecasting, financial reporting, and variance analysis.
- Drive productivity initiatives and operational efficiencies to improve profitability.
INCO: “Cushman & Wakefield”