Manager, Practice Operations

About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. 

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system. 

About the Role

Are you looking to join a fast-growing, dynamic team?

We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

The Manager, Practice Operations is responsible for oversight of operational functions of multiple practices of smaller scale / complexity at BT Health. This operational oversight extends to managing staffing, clinical schedules and practice workflows. This position is also responsible for implementation of centralized initiatives, the analysis of practice data and operations and developing solutions to address identified gaps / opportunities. A significant emphasis will be placed on the performance of the team, helping to manage change and building a patient-oriented culture across practices. Collaborates with BTH leadership on goal setting for practices and the organization, responsible for executing Key Performance Indicators including but not limited to:  Productivity; Cost containment; Quality and Patient Satisfaction. Fosters a culture of engagement and positive experiences with our patients, providers, and team members across the organization.

This role is located in Daly City, California.

You will focus on:

• Provides oversight of practice administration, clinic operations and oversees BT Health initiatives related to clinical operations (such as EHR deployment) at multiple BT Health locations

• Leads the creation and promotion of a common culture of interdependence amongst practices with an emphasis on Patient Experience. 

• Develops and implements policies and procedures for non-clinician staff, collaborates on the development and implements policies and procedures for clinicians

• Collaborates with Practice Site Leads and/or Supervisor, Practice Operations to ensure practice operations are efficiently meeting the needs of patients, clinicians and staff

• Leads team through change management; supports growth within the organization

• Drives team performance and Key Performance Indicators for the organization.

The Skills, Experience & Education You Bring

• Undergraduate degree from accredited 4-year university or equivalent, preferably in Health Care related field of study 
• This role requires 8+ years professional experience, with 5+ years’ experience in Practice Management

The Compensation for this position is $107,100 - $128,520/year

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• Flexible time off and 9 Paid Holidays

You Share Our Mission & Values:

Compassion 

We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity. 

Community 

We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being. 

Leadership 

We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care. 

Excellence 

We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement. 

Agility 

We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront. 

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.