Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Description

In this role, you are expected to:

• Relationship management for a group of assigned accounts and work on growing overall Client volumes across all products (Debit, Credit, Prepaid & Commercial)
• Develop and maintain relationship between Visa and the clients through deep client engagements across client organization and all relevant stakeholders
• Contribute to development, production and implementation of initiatives outlined in Country and Account Plans
• Gather ongoing intelligence, monitor, and analyze competitor strategies as well as to lead strategic responses in ensuring Visa’s competitiveness
• Attend to all client queries and issues, and provide timely and efficient solutions
• Develop an understanding of client strengths and opportunities and partner them to maximize their business potential
• Expand the penetration of existing as well as emerging products within current and new accounts
• Contribute to the development of functional strategy
• Work closely with Marketing, Product, Merchant Sales and Solutions and other functions, you will be responsible for championing and leading the product and marketing development strategy of:New product penetration within current and new accounts orExpanding the penetration of existing products within current and new accounts
• Focus on advocacy to lay the foundation for the next phase of growth
• Establish alliance partners (non-banks, technology service providers, merchants) and create new business opportunities for growth of Visa
• Support the execution of the country’s Business Plans and ensure initiatives, budget and KPIs are consistently met

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 4 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field. MBA or postgraduate qualification is a plus.
• Minimum 5–7 years of relevant experience in account management, business development, sales, or relationship management, preferably within payments, banking, financial services, fintech, or technology.
• Proven experience managing client relationships and identifying opportunities to drive revenue, payment volume, and product penetration.
• Good understanding of the payments ecosystem, including Debit, Credit, Prepaid and Commercial payment products, with exposure to digital and emerging payment solutions considered an advantage.
• Experience developing and executing client/account plans, tracking business objectives, and delivering against agreed KPIs.
• Demonstrated ability to identify client needs and translate them into relevant products, solutions, and commercial opportunities.
• Experience working cross-functionally with teams such as Product, Marketing, Merchant Sales & Solutions, Risk, Consulting and Client Services.
• Strong commercial and analytical skills, with the ability to understand market developments, competitive activity, and client business performance.
• Strong relationship-management skills with the ability to engage effectively with clients and internal stakeholders at different levels.
• Experience supporting commercial discussions, proposals, negotiations, and new business development.
• Ability to manage multiple priorities and client requirements in a fast-paced, matrixed and multicultural environment.
• Excellent communication, presentation, negotiation and problem-solving skills.
• Fluent English required; additional relevant regional languages are an advantage.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.