Market Manager

Description

Job Title: Market Manager
Department: Operations
Reports to: Regional Director
FLSA Classification: Exempt

Position Summary

Manages operation and provides service to the client. Works independently, using sound judgment in making decisions and maintaining confidentiality.

Essential Functions

Operations Management

• Responsible for the location’s budget and profitability.
• Oversees Accounts Receivable and Driver Settlement.
• Responsible for meeting and exceeding company metric goals (QOS, TDI, etc.).
• Manage daily operations, troubleshooting and taking care of hot button issues arising during the course of day which may involve safety, service, or customer issues.

Delivery Team Management

• Engage all delivery teams at the location.
• Manage recruiting process for local delivery team contractor holders.
• Perform field audit of delivery team performance.

Customer Orders

• Verify routes and Delivery Team assignments.
• Communicate with customers and clients when needed.

Other Duties as Assigned

Supervisory Responsibilities

• Does not directly supervise employees.

Travel Requirements

• Some travel may be required.

Physical Demands

The physical demands described in the attachment to this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Competencies, Skills, and Education Requirements

• Excellent interpersonal skills - Strong written and verbal communication skills.
• Ability to multi-task while interacting with others in a fast paced environment.
• Meticulous attention to detail, active listening skills, proven problem-solving skills and strong analytical ability.
• Strong general computer skills including MS Office Suite; proficiency in word processing, spreadsheets and Internet communications required.
• Proficiency with computer applications and the ability to enter, locate, manipulate, and analyze data using computer applications and various other data resources is essential.
• Ability to read and interpret documents such as safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Must be able to pass a background screen, and drug screen.
• Must have a valid drivers license.
• Must be 18 years or older.
• Possess a high school diploma or general education degree (GED), prefer Bachelor’s degree with relevant work experience.
• Minimum of four years related job experience.