Medical Assistant - Lead

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

**Schedule: Monday-Wednesday from 11:15 am - 8:15 pm, Thursday & Friday from 8:15 am - 5:15 pm. Occasional Saturday as needed for coverage; 8:00 am - 12:00 pm.

ROLE OVERVIEW and PURPOSE:

The Lead Medical Assistant will support various providers, advanced providers, and registered nurses in providing excellent, patient-centered care and services within a dynamic team environment. This role will work with clinical supervisors and nurses to train new and less experienced Medical Assistants. Additionally, it communicates with patients and performs clinical services to ensure high-quality patient care in a fast-paced environment.

RESPONSIBILITIES:

Direct Patient Care

• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff, clients, and the public

Provider and Team Support

• Works with registered nurses to train and mentor new medical assistants in the back-office area to ensure all tasks on the training checklist are complete
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
• Contributes to the success of the organization by participating in quality improvement activities
• Cooperates in accomplishing department goals and objectives

Clinical Administration

• Monitors patient flow in the back office and cross covering, as needed
• Adjusts daily assignments and schedules to provide sufficient Medical Assistant coverage during all patient contact times, including lunch breaks
• Monitors the daily assignment for completing tasks, such as recording daily temperatures of refrigerators/freezers, stocking exam rooms, emptying biohazardous waste, and other related tasks
• Maintains sufficient supplies to perform tasks in the back-office area
• Reports equipment failures and responds appropriately to correct the problem
• Provides input into the evaluations of the medical assistants working in the back office
• Leads back-office meetings and attends other required meetings
• Functions at the highest level according to credentials and competency

EDUCATION/EXPERIENCE:

• Valid medical assistant certificate from an accredited program required
• Current Basic Life Support (BLS) certification though an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
  • AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques
  • Online-only BLS courses without a live skills check do not meet this requirement
• 2 years of Medical Assistant experience required
• Lead of supervisory experience preferred
• Bilingual English/Spanish preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills, and Abilities):

• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  
• Familiarity with medical procedures and terminology
  
• Proficiency with electronic health records system experience preferred
  
• Intermediate computer and data entry skills
  
• Must use sound judgment to anticipate needs of patients and providers
  
• Flexibility with changing priorities and time-sensitive deadlines
  
• Use emotional and cultural intelligence to provide appropriate communication and patient care
  
• Exemplify compassion to patients and team members
  
• Ability to successfully manage multiple tasks simultaneously
  
• Ability to work as part of a team as well as independently
  
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Lifting/carrying: Frequently lift/carry up to 15lbs.; ability to occasionally lift/carry up to 25–30lbs
• Standing/walking: Frequent standing and walking throughout the clinic during the workday
• Positioning: Frequent bending, reaching, stooping, and occasional kneeling/squatting
• Fine motor skills: Frequent use of hands/fingers for injections, specimen collection, equipment use, computer work, and other clinical tasks
• Patient assistance: Ability to assist with positioning or mobility of patients, with appropriate assistance or equipment when required
• Pushing/pulling: Ability to push/pull equipment such as wheelchairs, carts, exam equipment, or supplies
  

COMPLIANCE:

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Use appropriate body mechanics to ensure an injury free environment
• Be familiar with location of nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols
• Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Pay Range: $27.21 - $38.09 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.