Medical Assistant - Podiatry

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE

The Medical Assistant, Podiatry will support podiatry providers, advanced providers, and registered nurses in delivering excellent, patient-centered foot and ankle care within a dynamic team environment. This role will communicate with patients and perform clinical services to ensure high-quality patient care in a fast-paced podiatry setting.

RESPONSIBILITIES

Direct Patient Care

• Communicates with patients and performs podiatric clinical care services
• Takes patient vital signs and obtains patient intake information, including foot/ankle pain, wound status, mobility, and medical history
• Prepares patients for podiatry examinations, procedures, and minor surgical interventions
• Assists with podiatric procedures such as nail avulsions, callus and wound care, ulcer treatments, and injections as directed
• Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs as applicable
• Applies and removes podiatric dressings, compression wraps, and protective padding as directed
• Provides patient education on foot care, wound care, diabetic foot management, post-procedure care, and use of orthotics
• Ensures exam and procedure rooms are stocked, cleaned, and properly set up for podiatry examinations and treatments
• Monitors patient comfort and safety before, during, and after podiatric procedures

Provider And Team Support

• Coordinates podiatry provider workflows to ensure efficient patient care
• Escorts patients to and from exam and treatment rooms and assists with positioning as needed
• Ensures providers have all pertinent information required for each patient visit, including diagnostic images, labs, prior visit notes, and required screenings
• Prepares and maintains podiatry equipment and instruments for daily use (e.g., sterilization, procedure trays)
• Assists the podiatry provider with documentation, patient flow, and clinic efficiency
• Collaborates with other providers and care teams in general medicine, wound care, diabetes management, and specialty departments as needed

Clinical Administration

• Utilizes electronic health records to order, process, and document podiatry treatment plans for patients as directed by the provider
• Documents podiatry procedures, wound assessments, treatments performed, and patient progress as directed
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Schedules for podiatry follow-up visits, wound care appointments, imaging, and referrals as directed
• Provides patients with requested documents after reviewing to ensure forms are complete, accurate, and executed by the provider
• Completes ongoing/annual training for position compliance
• Maintains accurate logs for supplies, instruments, infection control, and sterilization standards

EDUCATION/EXPERIENCE

• Valid medical assistant certificate from an accredited program required
• Current Basic Life Support (BLS) certification though an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment
  • AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques
  • Online-only BLS courses without a live skills check do not meet this requirement

ADDITIONAL EDUCATION/EXPERIENCE

• 1 year of Medical Assistant experience preferred
• Bilingual English/Spanish, English/Farsi, or English/Arabic preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time-sensitive deadlines
• Use emotional and cultural intelligence to provide appropriate communication and patient care
• Exemplify compassion to patients and team members
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

PHYSICAL REQUIREMENTS

• Lifting/carrying: Frequently lift/carry up to 15lbs.; ability to occasionally lift/carry up to 25–30lbs
• Standing/walking: Frequent standing and walking throughout the clinic during the workday
• Positioning: Frequent bending, reaching, stooping, and occasional kneeling/squatting
• Fine motor skills: Frequent use of hands/fingers for injections, specimen collection, equipment use, computer work, and other clinical tasks
• Patient assistance: Ability to assist with positioning or mobility of patients, with appropriate assistance or equipment when required
• Pushing/pulling: Ability to push/pull equipment such as wheelchairs, carts, exam equipment, or supplies

COMPLIANCE (Safety & HIPAA)

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Use appropriate body mechanics to ensure an injury free environment
• Be familiar with location of nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols
• Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $24.95 to $34.93 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.