Medical Outside Scheduler

Description

Help older adults get the care they need.

LIFE PACE is seeking an organized, compassionate Outside Scheduler to coordinate medical appointments, tests, and procedures for participants receiving care outside our PACE clinic. In this role, you will work closely with participants, families, healthcare providers, and internal teams to keep appointments on track and help participants navigate their care with confidence.

If you enjoy solving scheduling challenges, managing details, and providing excellent customer service, we encourage you to apply.

What you'll do:

• Schedule appointments with specialists, hospitals, imaging centers, laboratories, and other healthcare providers.
• Confirm appointment dates, times, locations, and preparation instructions.
• Prioritize urgent scheduling requests and communicate barriers or delays to the appropriate team members.
• Coordinate non-emergency medical transportation and escorts as needed.
• Notify participants and authorized representatives of appointment details, provide reminders, and communicate changes.
• Resolve scheduling conflicts, correct errors, and coordinate cancellations and rescheduling.
• Follow up on referrals, authorizations, and appointment confirmations to support timely care.
• Update service authorizations and coordinate with appropriate staff to confirm coverage.
• Maintain accurate appointment information, communications, and follow-up documentation in the electronic health record and scheduling systems.
• Occasionally request, receive, scan, upload, and accurately index outside medical records.
• Protect confidential information and follow HIPAA and applicable PACE requirements.
• Provide professional, responsive service to participants, families, providers, and coworkers.
• Assist with other duties as assigned.