Medical Records Retriever (Healthcare BPO experience) - Davao
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Key details
- Location
- Davao, Philippines
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Healthcare
- Focus area
- other
- Posted
- 4w ago
Skills
hipaamedical recordsmedical terminologyoutbound calling
About the role
We are looking for Medical Records Retriever to join a fast growing healthcare account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Request and retrieve intake records from ambulance services and hospitals
- Retrieve prior medical records relevant to the case
- Track request status and perform timely follow-ups
- Communicate with healthcare providers to resolve delays
- Maintain organized, chronological record files
- Ensure compliance with HIPAA and documentation standards
Requirements
- At least HS Graduate old curriculum
- 1 year of healthcare experience is required
- Medical retrieval experience is preferred
- Outbound call experience is preferred
- Graveyard shift and shifting schedule (US Account)
- Must be willing to work onsite in Davao
- Strong understanding of medical terminology
- Experience requesting and tracking records from hospitals and large systems
- Strong working knowledge of personal injury case flow
- Ability to identify missing treatment gaps independently
Benefits
- Sign-On Bonus
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.