MEDICALLY TAILORED MEALS DELIVERY ASSISTANT

Meals on Wheels People is an organization founded in and by the community! Over the past 50 years, our non-profit has helped thousands of older adults in the Portland Metro area keep their independence through weekly meal delivery and social connections. Our culture reflects our five values: integrity, commitment, respect, inclusion, creativity, and TEAMWORK. With over 20 meal delivery centers throughout Multnomah, Washington, and Clark counties, our staff and thousands of volunteers ensure that no adult over 60 goes hungry or experiences social isolation.

Make a meaningful impact while working in a supportive and collaborative environment that values your well-being. Enjoy the benefits of a four-day workweek, ample quality time off, and a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k)-retirement plan, pet insurance, a wellness program, professional development opportunities, an Employee Assistance Program, and mileage reimbursement.

We are seeking a Delivery Assistant who supports the daily operations of Meals on Wheels home delivery and meal shipping services for assigned contracts and programs. This role assists with meal packing, delivery, volunteer coordination, and customer service to ensure participants receive nutritious meals that meet organizational quality standards and contractual requirements. The Medically Tailored Meals Delivery Assistant also contributes to special projects and initiatives that support Meals on Wheels People's Strategic Plan. This position prefers Spanish language fluency, both orally and written. This position is eligible for an additional $1.00 per hour bilingual pay differential for Spanish language proficiency upon successful completion of a language fluency assessment.

Principal Duties and Responsibilities (Essential Functions)

• Assist in the safe, efficient, and compliant delivery of Meals on Wheels services in accordance with Meals on Wheels People policies, Food Service Manual, and applicable health and safety regulations.

• Prepare, pack, and distribute meals for home delivery and shipping programs while maintaining quality, accuracy, and food safety standards.

• Work in refrigerated and freezer environments to pack frozen meals for shipment.

• Assemble shipping materials and maintain a clean, organized, and efficient meal shipping production area.

• Deliver meals to program participants using refrigerated vehicles and assigned delivery routes, which may require driving for extended periods of time.

• Support the recruitment, training, supervision, engagement, and recognition of volunteers.

• Provide exceptional customer service to participants, volunteers, partners, and community members.

• Assist in building and maintaining effective relationships with contract partners, community stakeholders, and service providers.

• Support outreach Medically Tailored Meals (MTM) program and other assigned programs.

• Assist in maintaining organizational vehicles, equipment, inventories, and other property in a safe and operational condition.

• Participate in required trainings, staff meetings, and professional development opportunities.

• Contribute to special projects aligned with the Strategic Plan.

• Actively support and promote the organization’s mission, vision, values, and strategic goals.

• Perform other duties as assigned.

Qualifications

Education & Knowledge

• High school diploma or equivalent required; Associate degree or two years of work experience in Gerontology, Management, Social Work, Community Nutrition, or a related field preferred.

• Demonstrated knowledge of food service standards, including proper storage, sanitation, and FIFO (First In, First Out) procedures.

• Current Food Handler’s card or ability to obtain within two weeks of hire.

• Current CPR certification or ability to obtain within six months of hire.

Skills, Abilities & Experience

• Language proficiency in English, Spanish, Vietnamese, Russian, or other Asian or African languages is highly valued. Candidates who successfully pass a fluency exam in these languages are eligible for an additional $1 per hour.

• Ability to work effectively and respectfully with individuals from diverse cultural, socioeconomic, and demographic backgrounds, including older adults, people with disabilities, low-income individuals, and underserved communities.

• Strong interpersonal and communication skills, with the ability to build positive relationships with participants, volunteers, staff, and community partners.

• Strong organizational and time management skills, with exceptional attention to detail, accurate recordkeeping, and the ability to prioritize multiple tasks while adapting to changing priorities.

• Proficiency in Microsoft Office Suite and other technology platforms, with the ability to learn and effectively utilize new software and database systems.

• Ability to safely and repeatedly lift, carry, push, and pull up to 50 pounds, including coolers, insulated bags, meal containers, and related equipment during meal preparation, loading, and delivery activities.

• Ability to safely navigate stairs, uneven surfaces, and neighborhood walkways while performing deliveries and program-related duties.

• Valid driver's license, acceptable driving record, current car insurance, and reliable transportation required.

• Flexibility to work occasional extended hours as needed to support program operations and organizational initiatives.

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

• Regularly performs duties in cold storage and refrigerated work environments

• Fast-paced, with significant people interaction.

• May be required to move up to 50 lbs.

• Frequent standing, walking reaching, bending, and stooping to pack meals

• Ability to operate general office equipment.

• Travel around the Portland and Vancouver and other assigned service areas.

• Must successfully pass Meals on Wheels People pre-employment screening, including drug testing, criminal background check and DMV Driver record check

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an "at will" employment relationship.

Applications must be fully completed (including references) in order to be considered.