Member Contact Service Specialist
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Key details
- Location
- Neenah, WI, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
We believe personal service matters. As our Member Contact Service Specialist, your excellent communication skills, love of fast-paced environments, and service mindset will enhance all you do. Your work will embody Community First's "find a way" promise by answering questions, processing transactions, providing education, and resolving issues. If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!
As our Member Contact Service Specialist with Community First, you will:
- Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship
- Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls
- Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate
- Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares
- Provide account information related to balances, check clearings, deposits, postings, and statements
- Process, record, and follow up on ACH, payroll distribution requests, and TDs
- Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff
We are open in the Member Contact Center from 7 a.m. to 6 p.m. Monday through Friday, and on Saturdays from 7 a.m. to 1 p.m. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.
An ideal candidate will have a combination of:
- A high school diploma or equivalent; Associate's degree in banking or finance is a plus
- Two years of experience in financial services or a call center environment
- Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
- Strong knowledge and experience of web-based software programs
- Commitment to member service and a passion for seeking solutions
- The ability to work hard, find solutions and have fun