Member Services Manager

Description

Are you a hospitality professional who loves creating exceptional experiences, building meaningful relationships, and making every interaction feel special? Are you naturally organized, detail-oriented, and someone who takes pride in delivering outstanding service? If so, we may have the perfect opportunity for you!

At Quail West Golf & Country Club, we're looking for a polished, personable, and service-driven Member Services Manager to join our Membership team! In this role, you'll play an important part in creating an exceptional experience for our members, supporting membership operations, coordinating lifestyle programs, and ensuring every interaction reflects the high standards of Quail West.

From welcoming perspective members and conducting Club tours to supporting exciting lifestyle events and overseeing Concierge operations, you'll have the opportunity to make a meaningful impact on the member experience every day.

This is an excellent opportunity for someone who thrives in a luxury hospitality environment, enjoys building relationships, and takes pride in creating memorable experiences through exceptional service and attention to detail.

About Quail West

Quail West is one of Southwest Florida's premier private clubs—where exceptional service, genuine hospitality, and a commitment to excellence define our culture. With an engaged membership, award-winning amenities, and a collaborative team environment, we take pride in creating a workplace that feels as rewarding as it is professional. To learn more about Quail West, CLICK HERE.

Position Details

• Position Type: Full-Time, Salaried (Exempt)
• Schedule:
  • In Season (Typically October–May): Tuesday–Saturday
  • Off Season (Typically June–September): Monday–Friday
• Location: Quail West Golf & Country Club | Naples, FL

What You'll Do

Create an Exceptional Member Experience

• Serve as a welcoming, professional, and approachable point of contact for members and prospective members.
• Build positive relationships with members by anticipating their needs, responding to requests, and providing personalized service.
• Conduct Club tours for prospective members, showcasing the amenities, lifestyle, and exceptional experiences Quail West has to offer.
• Assist members with everyday questions, requests, and Club-related needs.
• Maintain a thorough understanding of Club amenities, events, activities, policies, and procedures to provide accurate and helpful information.

Support Membership Operations

• Provide comprehensive administrative and operational support to the Membership and Lifestyle Director.
• Maintain accurate membership records, files, and databases using Jonas and other Club systems.
• Prepare membership materials, internal directories, correspondence, and Club documentation.
• Organize and maintain membership procedures and administrative resources.
• Serve as a trusted representative of the Membership and Lifestyle Director, exercising sound judgment and professionalism when acting on their behalf.
• Assist with member documentation, including providing notary services as needed.

Bring the Club Lifestyle to Life

• Assist with the planning, coordination, and execution of Club lifestyle programs, events, and member engagement initiatives.
• Provide on-site support during lifestyle activities to help ensure a seamless and enjoyable member experience.
• Collaborate with Club departments to coordinate event details, communicate information, and support successful programming.
• Help create welcoming, engaging experiences that strengthen the sense of community among Quail West members.

Lead with Hospitality and Attention to Detail

• Oversee daily Concierge operations to ensure consistent, professional, and exceptional member service.
• Provide guidance and support to the Concierge team, promoting a welcoming and service-focused environment.
• Help ensure smooth day-to-day operations while maintaining Quail West's high standards of hospitality.
• Identify opportunities to enhance service, improve processes, and elevate the overall member experience.
• Handle multiple priorities, solve problems proactively, and follow through on member requests with care and professionalism.

What We're Looking For

We're looking for someone who combines genuine hospitality with strong organizational skills, professionalism, and a passion for delivering exceptional experiences. You'll thrive in this role if you:

• Have a hospitality heart. You genuinely enjoy helping others and believe exceptional service comes from making people feel welcomed, valued, and appreciated.
• Love building relationships. You're personable, approachable, and confident interacting with members, guests, and colleagues.
• Notice the little details. You understand that thoughtful touches, accuracy, and consistency make a lasting impression.
• Take pride in professionalism. You represent the Club with poise, discretion, confidence, and a commitment to excellence.
• Are naturally organized. You can manage competing priorities, maintain accurate records, and keep operations running smoothly.
• Think on your feet. You're resourceful, adaptable, and comfortable making sound decisions when unexpected situations arise.
• Lead by example. You bring a positive attitude, strong communication skills, and a service-first mindset to your interactions with others.
• Enjoy variety. You're comfortable balancing administrative responsibilities, member interactions, and lifestyle events in a dynamic Club environment.
• Take initiative. You look for opportunities to improve the member experience and take ownership of your responsibilities.

Requirements

What You'll Bring

• High school diploma required; a minimum of 2 years of hospitality administration experience is preferred.
• Active Florida Notary Public Commission is required.
• Ability to work a Tuesday–Saturday schedule during the Club's peak season (typically October–May) is required.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills, time management, and meticulous attention to detail.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with Jonas, ClubEssential, or similar club management systems is preferred.
• Strong decision-making, problem-solving, and multitasking abilities.
• Ability to remain professional, composed, and effective in a fast-paced environment.
• Strong leadership and people management skills.
• Professional appearance, demeanor, and communication style.
• Private club, luxury hospitality, or membership services experience is highly desirable.
• A genuine passion for hospitality and creating exceptional member experiences.

Physical Requirements

• Ability to sit for extended periods and perform duties that may require standing, reaching, bending, and stooping.
• Ability to lift up to 25 pounds.
• Ability to work in an environment with moderate noise levels.
• Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position.

Why Quail West?

At Quail West, exceptional hospitality is about more than providing great service. It's about building relationships, anticipating needs, and creating experiences that make our members feel truly at home.

As part of our Membership team, you'll have the opportunity to:

• Make a meaningful impact by helping create memorable experiences for our members and their guests.
• Build lasting relationships within a welcoming and engaged private club community.
• Be part of something special by supporting lifestyle programs, member events, and experiences that bring our Club community together.
• Showcase your leadership and hospitality skills in a professional, service-driven environment.
• Grow professionally while working alongside a dedicated team that values collaboration, attention to detail, and exceptional service.

If you're a hospitality professional who loves working with people, thrives on variety, and takes pride in delivering exceptional service, we'd love to meet you!