Merchandise Coordinator - [YR] Dollywood Theme Park - Full Time Year Round

The Merchandise Coordinator is responsible for product inventory management, guest service opportunities, administrative tasks, and supporting the cohesive execution of product plans.

Summary of Essential Functions and Responsibilities

• Serving as an Inventory System Super-User to manage inventory control functions. This includes but is not limited to: promotions, kits, recipes, production, hot keys, adjustments, cost/retail changes, transfers, product returns, and report generation/distribution.
• Providing administrative support as a division representative to the park
• Plan and execute host celebrations, coordinate various merchandise projects, process incoming/outgoing mail, purchase supplies, and keeping all communication boards current and relevant.

• Partner with finance and operating teams to oversee all aspects of period-end functions, cycle counting, offline POS testing, and annual physical inventory.
• Responsible for entering craft location production data, adjustments, maintaining accurate raw materials and production recipes with leadership direction.
• Identifying and executing markdowns, with Manager approval, as a result of analyzing various inventory system reports under established guidelines.

• Facilitating requests from leadership teams for stock, raw materials, and supplies. This includes both gathering item and pricing specifications from established vendors and maintaining sales records, catalogs, and purchase history.
• Collecting and researching various types of data by utilizing strong analytical, organizational, creative problem-solving, and trend-tracking skills.
• Generating reports for personal and team use: analyzing sell-through of categories, key programs, seasonal goods, and raw materials to either balance inventory between locations or to determine replenishment needs. for providing copies of purchase orders to vendor, within separation of duty guidelines.
• Troubleshooting product scan issues to reduce open SKUs, negative quantities on hand, and other inventory discrepancies, leading to accurate quantity on hand.
• Serving as a main point-of-contact to Sales and Service teams to input and maintain databases of information on guest correspondences, both taking action with refund requests, product exchanges, product purchases, vendor inquiries, etc., and alerting the appropriate teams with repetitive issues and concerns.
• Fulfilling guest service needs and tracking guest correspondence with response times to ensure it is handled in a courteous, professional, and timely manner according to guidelines established.
• Creating product list per category or program to ensure operating team is aware of all components.
• Driving and implementing continuous improvements to the efficiency of our processes and procedures.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must have a high school diploma or GED.
• 3-5 years of retail or data entry accounting experience, required.
• 1-2 Years’ experience with Microsoft Office products, including Word and Excel, required.
• 1-2 years’ experience successfully implementing, analyzing, and troubleshooting as related to retail analysis and retail inventory systems, preferred.
• 1-2 years’ experience with merchandise POS, inventory, and ordering system, preferred.
• Must successfully complete post-employment offer background check and drug screen.

Knowledge, Skills, and Abilities

• Able to collect and research data. Must possess strong analytical, organization, creative problem solving, and trend tracking skills.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests.
• Able to be flexible and to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods
• Able to lift up to 50 pounds, with assistance.

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs

• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours

• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.