Mission Learning Specialist

The Mission Learning Specialist facilitate in‑person/virtual/hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 – 12 months.

PRINCIPAL DUTIES:

1. Facilitate in‑person/virtual/hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content

2. Deliver Mission‑approved curriculum consistently and as designed,, ensuring fidelity to program goals, learning objectives, and service delivery standards.

3. Prepare for learning sessions by reviewing approved materials, setting up training spaces, and ensuring required supplies, technology, and resources are available.

4. Create a welcoming and respectful learning environment for program participants

5. Adjust facilitation approach and pacing during sessions to respond to participant engagement and comprehension while maintaining alignment with approved content.

6. Support participant engagement through interactive activities, guided discussion, and hands‑on practice as outlined in the approved curriculum.

7. Communicate and ensure connection to learning content through all phases of content delivery

8. Collect participant attendance, feedback, and required documentation in accordance with program and reporting requirements.

9. Communicate observations, participant feedback, and delivery insights to the Manager and Content Creator to inform continuous improvement of content and programming.

10. Serve as a Mission ambassador during workshops and community‑based sessions, representing Goodwill’s values and commitment to workforce development.

11. Maintain participant confidentiality and ensure a safe, orderly, and supportive learning environment during all facilitation activities.

12. Plan and manage assigned facilitation schedules and responsibilities independently while coordinating with Mission teams.

13. Perform other facilitation‑related duties as assigned in support of Mission programs.

14. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

15. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

16. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.

17. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.

18. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 1 year experience.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer