Move In Assistant

Description

Job Summary:

The Move In Assistant provides administrative and customer service support to the Sales Director and community leadership team in coordinating resident move-ins and ensuring a positive experience for prospective residents and their families.

Key Responsibilities:

• Serve as a welcoming and professional point of contact for prospective residents, family members, visitors, and referral sources.
• Assist with coordinating the move-in process for new residents, ensuring all required documentation is completed and maintained.
• Prepare and organize resident move-in files, admissions documents, and related records.
• Conduct apartment readiness checks before resident move-ins and communicate concerns to the appropriate departments.
• Coordinate move-in day details with residents, families, and community departments to facilitate a smooth transition.
• Enter, update, and maintain prospect and resident information within the community's CRM and other tracking systems.
• Assist with community tours and provide support during sales presentations directed by the Sales Director.
• Support marketing initiatives, outreach activities, open houses, resident events, and other community functions.
• Maintain accurate records of leads, referrals, inquiries, and move-in activity.
• Assist with preparing reports, correspondence, welcome packets, and marketing materials.

Requirements

Education & Experience:

• High school diploma or equivalent required.
• Associate degree in Business, Marketing, Communications, Healthcare Administration, or related field preferred.
• Previous experience in senior living, healthcare, hospitality, customer service, admissions, or administrative support preferred.

Skills & Qualifications:

• Active Driver’s License in good standing
• Personal vehicle coverage with liability limits of at least $300,000 combined single limit or liability limits of $100,000 per person/$300,000 per occurrence.
• Exceptional proactive time management, collaboration, and organizational skills.
• Excellent verbal and written English communication skills, and outstanding interpersonal skills.
• Technologically proficient and adaptable, especially CRMs and Microsoft Suite.
• Sound judgement and a strong ethical foundation in decision-making.
• Flexibility to work various hours, including weekends and holidays.

Physical Requirements:

• Ability to sit, stand, or walk for long periods.
• Ability to move comfortably and safely, which can include lifting, bending, stretching, squatting, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

As an equal opportunity employer, we are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview, or to otherwise participate in the hiring process, please contact kgrisnik@weathervanesl.com.