MS/Patient Access Rep
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Skills
customer servicede-escalationehremrhipaamedical terminology
About the role
WHO WE ARE & WHAT WE DO
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:
- Level II Trauma Center
- Primary Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
HOW YOU'LL MAKE AN IMPACT
Job Responsibilities:
- Answering high volume incoming calls professionally; booking, rescheduling or canceling patient appointments within the electronic health record (EHR/EMR) system.
- Transferring clinical or medical questions to the appropriate nursing or medical staff.
- Logging detailed notes for every patient interaction in the EHR system.
- Verifiying patient demographic information and insurance coverage.
WHAT YOU’LL NEED TO APPLY
Requirements and Skills:
- 1-2 years of customer service, office or call center experience (healthcare background preferred)
- Proficiency with computers and medical software.
- Strong verbal , active listening and de-escalation skills with compassion, empathy and respect, while adhering to HIPAA and confidentiality rules.
- Medical terminology knowledge helpful.