Network & IT Support Specialist
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Skills
About the role
Description
Seeking a hands-on Network & IT Support Specialist to install, configure, maintain, and troubleshoot computer systems and network equipment at our corporate headquarters. This role combines network support, computer deployment, equipment installation, and day-to-day technical assistance for headquarters employees. The ideal candidate is comfortable working directly with employees, troubleshooting connectivity issues, and coordinating with our managed IT services provider to complete installations, support infrastructure upgrades, and resolve technical problems. Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, monitors, docking stations, printers, and other peripherals.
- Prepare computers for new employees, including Windows setup, software installation, updates, and access configuration.
- Diagnose and resolve wired network, Wi-Fi, internet, VPN, and shared-drive connectivity issues.
- Install, configure, and support switches, wireless access points, routers, and firewalls.
- Assist with network upgrades, equipment replacements, workstation relocations, and office technology improvements.
- Install, label, organize, and test Ethernet cables, patch panels, and network connections.
- Maintain organized network racks, equipment connections, and cabling.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Assist with Active Directory and Microsoft Entra ID account setup, permissions, and employee onboarding and offboarding.
- Deploy and verify approved endpoint security and remote-management tools.
- Coordinate with internet providers, equipment vendors, and our managed IT services provider.
- Maintain accurate equipment inventories, network diagrams, installation records, and troubleshooting documentation.
Required Qualifications
- Three or more years of hands-on experience in IT support, network support, or a similar technical role.
- Practical knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPN connectivity.
- Experience installing, configuring, and troubleshooting Windows computers and network equipment.
- Familiarity with Microsoft 365, Active Directory, and user access management.
- Experience with structured cabling, cable testing, and equipment installation.
- Strong troubleshooting, communication, and organizational skills.
- Ability to explain technical issues clearly to employees with varying levels of technical knowledge.
- Ability to work independently, prioritize requests, and coordinate with external IT support teams.
Preferred Qualifications
- Experience supporting a corporate office environment.
- Familiarity with Cisco, Fortinet, Ubiquiti, or comparable networking platforms.
- Experience with Microsoft Intune, remote monitoring tools, and endpoint security software.
- Basic knowledge of Windows Server, virtualization, and backup systems.
- CompTIA A+, Network+, Microsoft, or Cisco certifications.
Work Requirements
- This position requires on-site support at corporate headquarters.
- May be required to work evenings or weekends during network upgrades, equipment installations, scheduled maintenance, or urgent technical issues.
- Ability to safely move and install computers, monitors, and network equipment, with reasonable accommodation.