Network and Systems Specailist (54286)

Network and Systems Administration

• Maintain and monitor servers, switches, routers, wireless systems, firewalls, and related infrastructure in accordance with established standards.
• Install, configure, update, patch, and maintain server operating systems and server-based applications.
• Monitor network and system availability and performance and respond to operational issues.
• Perform routine infrastructure maintenance, upgrades, configuration changes, backups, and system checks.
• Assist with administration of wireless networks, VPNs, authentication systems, network access, and related services.
• Troubleshoot network, server, system, and connectivity problems and escalate complex or high-risk issues as appropriate.

Cybersecurity Support

• Support implementation, monitoring, and maintenance of established cybersecurity controls.
• Administer antivirus, endpoint protection, authentication, firewall, patching, and related security technologies within assigned authority.
• Assist with vulnerability remediation, security monitoring, account and access changes, and security-related system updates.
• Follow documented security procedures and promptly escalate suspected incidents or significant risks.
• Assist with security documentation, testing, awareness, and audit support.

Technical and User Support

• Provide infrastructure-related technical support to IT staff, faculty, staff, and other end users as assigned.
• Troubleshoot issues involving network connectivity, systems, applications, hardware, and related technology.
• Coordinate with vendors and service providers when additional technical support is required.
• Provide backup support to other IT team members and assist with escalated technical issues.

Business Continuity and Documentation

• Support backup, recovery, business continuity, and disaster recovery activities.
• Participate in continuity and recovery testing and follow established recovery procedures.
• Maintain accurate technical documentation, configuration records, procedures, diagrams, inventories, and system information.
• Cross-train with other IT staff to support continuity of operations.

Technology and Vendor Support

• Assist in researching and evaluating hardware, software, and infrastructure solutions.
• Coordinate with vendors on troubleshooting, maintenance, warranty, and implementation activities.
• Assist with deployment, installation, and testing of new infrastructure technologies.
• Participate in infrastructure projects and upgrades.
• Perform other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

 

• Working knowledge of network and systems administration concepts and practices.
• Knowledge of switches, routers, wireless networking, TCP/IP, DNS, DHCP, firewalls, and related infrastructure.
• Knowledge of Windows Server or comparable enterprise server operating environments.
• Knowledge of basic cybersecurity principles, patching, endpoint protection, authentication, and access controls.
• Ability to troubleshoot hardware, software, network, and systems issues using a logical and documented approach.
• Strong analytical, problem-solving, and customer-service skills.
• Ability to follow established technical standards, change procedures, security requirements, and escalation protocols.
• Ability to manage multiple priorities and respond effectively to operational issues.
• Strong written and verbal communication skills and the ability to work effectively with technical and nontechnical users.
• Strong documentation, organization, and collaboration skills.

Qualifications

• Three or more years of experience supporting network, server, systems, or infrastructure technologies, or an equivalent combination of education and experience.
• Experience troubleshooting hardware, software, network, or systems issues in a professional environment.
• Working knowledge of enterprise networking and server concepts, including TCP/IP, DNS, DHCP, switching, wireless networking, and user or system access.
• Demonstrated ability to learn new technologies, follow technical procedures, document work, and escalate issues appropriately.

Preferred Qualifications:

• Associate or Bachelor’s degree
• Experience supporting technology services in higher education or another professional environment.
• Relevant entry- or intermediate-level certification such as Cisco CCNA, CompTIA Network+, Security+, Microsoft, or comparable certification.
• Experience with Microsoft 365, Azure, virtualization, backup, endpoint management, or enterprise firewall technologies.

• Regular computer, video conference, and telephone use.
• Ability to communicate effectively with IT colleagues, vendors, faculty, staff, and other stakeholders in person and through electronic communication tools.
• Ability to perform physical activities associated with technology infrastructure, including lifting equipment up to 30 pounds unassisted, bending, standing, climbing, or walking as needed.
• This position requires extended periods of sedentary work and sustained attention to technical systems and details.

Working Environment:

• This role is primarily based in an office and campus technology environment.