Network Support Analyst
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Key details
- Location
- India
- Work style
- Remote
- Level
- Senior
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 5h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Network Support Analyst based in India.
As a Network Support Analyst, you will play an important role in maintaining the stability, security, and performance of enterprise server infrastructure. You will be responsible for monitoring, configuring, and supporting server environments while ensuring high availability and reliable system operations. Working across Windows and Linux environments, you will troubleshoot technical issues, manage system updates, and implement effective backup and recovery solutions. You will also oversee user access controls and contribute to infrastructure security and operational efficiency. Collaborating with distributed IT teams, you will help maintain a resilient technology environment that supports business continuity. This is an excellent opportunity to apply your infrastructure expertise in a fully remote, international working environment.
Accountabilities:
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Server Administration and Maintenance: Monitor, configure, and maintain server environments to ensure optimal performance, availability, stability, and reliability.
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System Monitoring: Regularly assess server health, resource utilization, and system performance, identifying potential issues and addressing them proactively.
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Patching and Updates: Apply operating system patches, software updates, and security fixes to keep servers compliant with approved standards and protected against vulnerabilities.
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Infrastructure Management: Administer Windows and Linux server environments, ensuring that hardware, operating systems, and supporting applications operate efficiently.
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Backup and Recovery: Implement and maintain backup procedures, perform regular backups, and manage recovery processes to protect data integrity and business continuity.
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Access and Permissions Management: Create and manage user accounts, permissions, authentication mechanisms, and access controls in accordance with security requirements.
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Technical Support and Troubleshooting: Provide infrastructure support to IT teams and employees, investigate server-related incidents, and resolve technical problems promptly.
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Virtualization Management: Support virtualized server environments and maintain infrastructure running on platforms such as VMware and Hyper-V.
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Network Services Support: Maintain and troubleshoot essential network services and protocols, including DNS, DHCP, and TCP/IP.
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Security and Compliance: Apply server hardening practices, maintain appropriate security configurations, and support infrastructure protection initiatives.
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Documentation and Collaboration: Maintain accurate documentation of server configurations, maintenance activities, troubleshooting procedures, and recovery plans while collaborating with remote colleagues.
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Minimum of 5 years of relevant professional experience in server administration, infrastructure support, or a related IT operations role.
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Strong knowledge of server hardware, operating systems, and supporting software.
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Hands-on experience administering Windows and/or Linux server environments.
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Practical experience with virtualization technologies, particularly VMware and/or Microsoft Hyper-V.
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Good understanding of networking fundamentals and protocols, including DNS, DHCP, and TCP/IP.
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Experience with server monitoring, performance management, system maintenance, patching, and software updates.
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Proven experience implementing and managing backup and disaster recovery operations.
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Knowledge of user account administration, permissions management, authentication, and access control mechanisms.
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Understanding of server security, system hardening, and infrastructure protection best practices.
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Strong troubleshooting and analytical skills,