NHS Bookings Administrator

NHS Bookings Administrator | Claremont Hospital, Sheffield | Competitive Salary | Part Time (22.5 Hours) | Permanent

Spire Claremont Hospital has an exciting opportunity for an NHS Bookings Administrator to join our team on a permanent part-time basis

Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive

Duties and Responsibilities

As an NHS Bookings Administrator, you will play a vital role in supporting NHS patient pathways, ensuring referrals, appointments and admissions are managed efficiently and in line with contractual requirements.

Key responsibilities include:

• Processing NHS referrals, appointments and admissions accurately within hospital systems.
• Managing referrals through the NHS e-Referral Service (eRS).
• Responding to patient, consultant and NHS Trust enquiries by phone and email.
• Coordinating patient appointments and ensuring correspondence is issued promptly.
• Liaising with NHS Trusts to support waiting list initiatives and contractual targets.
• Monitoring patient pathways to ensure compliance with service requirements.
• Maintaining accurate patient records, data and tracking spreadsheets.
• Supporting the NHS Coordinator and acting as a point of contact in their absence.
• Working collaboratively across inpatient and outpatient bookings teams.
• Ensuring compliance with Information Governance, GDPR and confidentiality standards.
• Promoting effective communication and contributing to a positive team environment.
• Completing mandatory training and undertaking additional duties as required.

Who We're Looking For

We are looking for a highly organised and customer-focused administrator with excellent communication skills and a strong attention to detail.

You will have:

• Previous administration or customer service experience.
• Strong organisational skills with the ability to manage and prioritise workload effectively.
• Excellent communication and interpersonal skills.
• Good IT skills, including proficiency in Microsoft Office.
• A professional and confident telephone manner.
• The ability to work independently and as part of a team.
• A high level of accuracy and attention to detail.
• A proactive approach and the ability to adapt to changing priorities.
• An understanding of confidentiality and the handling of sensitive information.

Benefits

• 35 days annual leave including bank holidays
• Private medical insurance
• Contributory pension scheme
• Life assurance
• Health assessments
• Employee Assistance Programme
• Sharesave scheme
• Free DBS
• Access to our 'Spire for You' rewards platform with discounts and cashback from over 1,000 retailers

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.