NIGHT AUDITOR

Position Summary

The Night Auditor will balance and post all daily paperwork and charges for the hotel in a timely and efficient manner. The incumbent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Verifies and balances all accounts posting entries and records of financial transactions reported by various hotel departments during day.
2. Performs a wide range of clerical and service duties such as computer data entry and supporting Front desk clerks as needed.
3. Verifies and reconciles the accuracy of all cashier's Daily Activity Reports, compiling the day's shift reports into a Consolidated Daily Activity Report from Property Management System (PMS) computerized reports.
4. Responsible for running night audit reports plus all required property management system reports, generating and maintaining any required or requested reports.
5. May function as a Front Desk Clerk, responsible for taking room reservations and cancellations, checking guests in and out, and providing information regarding activities, service charges, room availability, etc., on an as needed basis.
6. Provides courteous, cheerful service and assistance to guests to ensure their comfort and well-being.
7. Accepts payments and accounts for change fund and money received by following established cash handling procedures.
8. Maintains strict control and accountability of cash funds on hand, cash received and accurate accounting for charges.
9. Ensures guests are informed of charges relating to their stay on property.
10. Builds a professional relationship with all team members and internal/external contact while supporting a strong collaborative work environment.
11. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Perform other job-related duties as assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to effectively and consistently deal with customers, in a courteous and friendly manner and register guests accurately and efficiently.
2. Ability to effectively interact with co-workers to provide excellent guest service in accordance with company standards.
3. Ability to stand and move throughout front office and continuously perform essential job functions.
4. Ability to read, listen and communicate effectively in English, both verbally and in writing.
5. Skills in bookkeeping and auditing.
6. General knowledge and skills of hotel/motel operations including reservation systems, property management systems, occupancy utilization, procedures, and general business practices.
7. Ability to read, understand, and implement oral and written instructions.
8. Ability to meet and communicate with the public.
9. Ability to operate a multi-line phone system.

Education and Experience

Required:

1. Must be 21 years of age
2. One (1) Year experience in cash handling, reconciliation, or accounting/auditing
3. High School diploma or GED equivalent required.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity