Office Assistant - Student Health Center

Location

ST. LOUIS, MO 63105

Scheduled Hours

37.5

Position Summary

WashU's Division of Student Success seeks a dedicated professional for the position of Office Assistant. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position provides reception coverage for the Student Health Center. The successful candidate will greet, register, and prepare for all medical appointments, including insurance eligibility and co-pay collection. This individual will also answer all incoming calls; make appointments for students; and guide patients through the sign-out process to provide receipts.

Job Description

• Greets visitors and answers questions in-person and by telephone; responds to inquiries from employees, students and others, and refers the inquiries (when necessary) to the appropriate person or department.
• Manages problems and issues in consultation with office staff.

• Assists students and guests with the use of department facilities.

• Performs clerical duties such as making copies, sorting mail, preparing memos and agendas, coordinating mailings, filing, and maintaining office supply inventory.

• Manages space reservations for facilities.

• Performs other duties, as assigned.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment

Physical Effort:

• Typically working at desk or table
• Repetitive wrist, hand or finger movement
• Occasional lifting (25 lbs. or less)

Equipment:

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• One year of experience in an office setting.

• Ability to appropriately operate in a professional office environment.

• Familiarity with using standard office equipment such as computers, phones, photocopiers, and scanners.

• Proficient oral and verbal communication skills.
• Ability to adjust to abrupt changes in priorities and strategies.

• Possess advanced time management skills.

• Possess a strong customer service-oriented attitude.

• Respect confidentiality in discussing student, staff, and organizational matters.

Preferred Qualifications

Education:

Associate degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Accounting Information Systems, Computer Literacy, Confidentiality, Customer Follow-Ups, Customer Service, Database Software, Decision Making, Detail-Oriented, Electronic Mail, Fast-Paced Environments, Financial Systems, Hospitality, Interpersonal Communication, Multitasking, Oral Communications, Problem Solving, Professional Etiquette, Proofreading, Reception Duties, Service Oriented, Social Interaction, Spreadsheets, Word Proccessing, Working Independently, Written Communication

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.