On-Call Vetlaw Intake Specialist

Description

This position is designed to complete intakes for the Vetlaw program at MACV. We are looking for someone with the flexibility to fill in, as needed, the intake position for Vetlaw. Also, this position will provide additional help for the Vetlaw Coordinator position when needed. As an intake person, you are likely to be the first person a potential veteran client will meet from Vetlaw. As the first contact person, we want someone who has a calm, reassuring demeanor. The Intake Specialist will be someone who respects each potential veteran client and that veteran’s mental or emotional health challenges while still gathering essential information from that veteran.

Primary Duties

· Answering phone calls and e-mails from prospective clients and partners.

· Monitor and respond to Vetlaw referrals from MACV Staff and outside partners.

· Conducting client intakes over the phone, or in person when necessary.

· Monitor Vetlaw case queue to ensure clients are called within 3 business days or sooner if requested.

· Organize schedule to switch from intakes to grant reports with minimal supervision.

· Manage legal intake process at MACV/Vetlaw Legal Clinics.

Key Skills and other Characteristics

· Proficiency with Microsoft Office Suite and Adobe Acrobat Reader, Minnesota Court Records Online (MCRO).

· Familiarity with data management systems and case management systems.

· Excellent organizational and time management skills with proven ability to prioritize tasks and deadlines.

· Excellent communications skills (written and verbal).

· Flexibility and willingness to learn new systems, protocols and job skills.

· Interest in supporting individuals who experience homelessness or who are at risk of homelessness.

· Experience working with veterans’ legal issues or experience working with homeless veteran community.

Requirements

· College experience or equivalent relevant work experience.

· Strong verbal and written communication skills along with strict attention to detail.

· Experience working with individuals who are homeless, chemically dependent, or have mental health concerns.

· Works well on a team but can function independently.

· Knowledge of veteran resources.

· Knowledge of the challenges of homelessness.

· Knowledge of client tracking systems and database background.

· Proficiency in Microsoft Word, Outlook, Teams and Excel.