Onboarding Manager
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Key details
- Salary
- $81K–$99K/yr
- Location
- United States
- Work style
- Remote
- Level
- Senior
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 7h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States.
The Onboarding Manager will play a key role in helping new customers successfully adopt and maximize the value of specialized marketing technology platforms. You will guide clients throughout their onboarding journey, from the initial sales handoff to training, implementation, and early product adoption. Working closely with the onboarding team, you will develop effective strategies that support customer engagement and long-term success. The role offers the opportunity to gradually take ownership of your own client portfolio while contributing to scalable onboarding processes. You will combine industry knowledge, training expertise, and a proactive approach to problem-solving to deliver an exceptional customer experience. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, leading projects, and helping businesses grow.
Accountabilities:
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Support onboarding projects and guide new customers through the transition from sales handoff to successful platform adoption.
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Develop and implement onboarding strategies that address customer needs and encourage long-term engagement.
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Deliver engaging training sessions to help clients understand and effectively use the available platforms and features.
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Proactively communicate with customers throughout the onboarding process, identifying potential challenges and recommending appropriate solutions.
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Collaborate with onboarding team members and internal stakeholders to ensure smooth implementation and consistent customer experiences.
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Gradually assume responsibility for managing an individual client portfolio and overseeing onboarding activities independently.
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Monitor customer progress and early adoption, identifying opportunities to improve satisfaction, engagement, and long-term retention.
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Contribute to the development and improvement of onboarding materials, training resources, and best practices.
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Build strong customer relationships by understanding business objectives and demonstrating how platform capabilities can deliver measurable value.
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Previous experience in the affiliate marketing industry, with a good understanding of its ecosystem, business models, and customer needs.
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Experience in customer onboarding, account management, customer success, training, or a related client-facing role.
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Strong passion for training and education, with the ability to lead engaging live sessions and explain technical concepts clearly.
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Excellent verbal and written communication skills, with the ability to build trusted relationships with customers and internal teams.
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Strong project management and organizational abilities, including the capacity to coordinate multiple onboarding activities and priorities.
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Proactive problem-solving skills and the ability to identify customer challenges and develop practical, value-driven solutions.
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A strategic and enthusiastic mindset, with the ability to take initiative, adapt to new projects, and continuously improve processes.
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Willingness to learn new technologies, develop additional skills, and build expertise in specialized marketing platforms.
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A collaborative approach and the ability to work effectively within a growing, customer-oriented team.
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Competitive annual base salary: $81,000–$99,000, depending on experience, expertise, and work location.
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Eligibility for participation in a company profit-sharing bonus plan.
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Medical, dental, and vision insurance options.
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Basic life insurance coverage.