Onboarding Specialist
Nashville, TN, United States3w ago
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Skills
applicant tracking systemscustomer servicedata entryrecruiting
About the role
Our Company
BrightSpring Health Services
Overview
The Onboarding Specialist facilitates and assists newly hired candidates through their required pre-employment activities to prepare them for their first day of work in their designated line of business. They perform various tasks, including data entry, scheduling background checks, pre-employment testing, and monitoring of employee files in a fast-paced, dynamic environment. A successful Onboarding Specialist possesses excellent customer service, judgment, and problem-solving skills.
Responsibilities
- Own and ensure a positive, straightforward experience for all new hires throughout the pre-employment process, including offer letters, background checks, MVR, and reference checks
- Coordinate all communication between newly hired candidates and the hiring team, including HR, hiring manager, and recruiter
- Escalate background check and other pre-employment screening issues to the appropriate parties in the HR Benefits and / or Compliance departments
- Educate and provide information to newly hired candidates to ensure clarity on what they need to do to prepare for their first day of employment
- Serve as the subject matter expert on onboarding systems and tools, including the Applicant Tracking System (ATS) and the background screening solution
- Ensure timely and accurate system input of newly hired candidate information
- Drive urgency in getting candidates on board, with a high degree of responsiveness to candidate needs and hiring manager inquiries
Qualifications
- Associate’s degree or equivalent related experience
- At least 2 years of experience in administrative support or recruiting
- Strong presentation and written communication skills with an attention to detail
- Experience in establishing high standards of service delivery to customers and clients
- Knowledge of HR and EEOC policies is helpful
- Ability to react quickly and with a sense of urgency to requests, issues, e-mails, or other events in a timely and flexible fashion
- Travel 0-25%