Onboarding Specialist

Accountabilities

• Manage end-to-end employee onboarding across multiple countries, from initial case assignment through to the employee's first working day.

• Guide clients and employees throughout the onboarding process, clearly communicating requirements, documentation, deadlines, and next steps.

• Collect, review, and verify employee information and documentation to ensure accuracy, completeness, and compliance.

• Prepare employment contracts using established templates and coordinate contract reviews, signatures, and amendments when necessary.

• Coordinate country-specific onboarding requirements, including medical examinations, right-to-work documentation, visas, tax forms, and other local formalities.

• Collaborate with Legal, Payroll, Benefits, Finance, and Client Success teams to ensure all employment arrangements, payroll registrations, and benefits are in place before the employee's start date.

• Manage multiple onboarding cases simultaneously, prioritising workloads and maintaining high standards of accuracy and service.

• Proactively follow up on outstanding documents, approvals, and signatures, escalating potential delays or risks, particularly when contracts remain unsigned after 24 hours.

• Act as a trusted advisor to clients by explaining local employment practices, clarifying country-specific requirements, setting realistic expectations, and recommending practical solutions.

• Support employees throughout onboarding and coordinate contract amendments during their employment lifecycle.

• Maintain accurate and up-to-date employee and client records across internal platforms and CRM systems.

• Identify opportunities to optimise onboarding workflows, improve internal documentation, and enhance the overall client and employee experience.

Requirements:

• At least 2 years of experience in employee onboarding, HR administration, global mobility, payroll operations, or a similar client-facing position.

• Previous experience managing or supporting employee onboarding across multiple countries. Experience in Employer of Record (EOR), Professional Employer Organization (PEO), global employment, payroll, or HR technology environments is a strong advantage.

• Good understanding of international employment onboarding processes, including employee documentation, employment contracts, benefits enrolment, and local compliance requirements.

• Familiarity with employment contracts and contract amendments, particularly when working with established templates and procedures.

• Professional fluency in English, both written and spoken.

• Excellent organisational skills and attention to detail, with the ability to manage multiple cases, competing priorities, deadlines, and stakeholders simultaneously.

• Strong communication and interpersonal skills, with a customer-oriented and consultative approach to guiding clients through complex processes.

• Proactive problem-solving abilities, sound judgment, and confidence in identifying potential issues and escalating risks at an early stage.

• Ability to collaborate effectively with cross-functional teams, including Legal, Payroll, Benefits, Finance, Sales, and Client Success.

• Familiarity with HRIS, CRM, ticketing, and collaboration platforms. Experience with HubSpot and Confluence is considered a plus.

• Ability to thrive in a fast-paced, international, and remote working environment.

• A high level of discretion and professionalism when handling confidential employee and client information.

Benefits:

• Competitive salary, aligned with experience and qualifications.

• Asynchronous working environment offering flexibility and autonomy.

• Remote-first or hybrid working arrangements, depending on the nature of the position.

• Opportunity to work remotely from abroad for short periods.

• Career development and internal growth opportunities within a rapidly expanding international organisation.

• Access to the necessary hardware and equipment to perform your role effectively from day one.

• Opportunity to contribute to an innovative technology platform supporting global employment and borderless teams.

• Collaborative, diverse, and international working environment.