Onsite Administrative Assistant/ACAM - Part Time(Cinco Ranch)

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

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The Assistant Community Association Manager (ACAM) will provide assistance to the Community Association Manager and the General Manager in all aspects of management of the homeowner’s association.

Responsibility shall include administration of: Deed Restriction Violations, Committee Coordination, and other areas of support as necessary.

The ideal candidate will have a strong background in Microsoft Office, exceptional communication skills and a high level of attention to detail.

Responsibilities:

• Receives and responds to incoming calls from homeowners, Board members, and vendors. Follow through on various requests while maintaining records
• Processes and distributes incoming and outgoing mail for the office and the Associations.
• Prepares and assists the General Manager with monthly board packages and in-house mailings
• Deed Restriction Letters: Produce and track letters based on the site inspections. Maintain the violation log, both active and resolved
• Renewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with the current vendor if requested, and/or assist with the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed
• Filing: Set up files for new associations as assigned and maintain association files per standard office procedures
• Research and Coordination: Assist the Association Manager with researching resident requests, securing locations, and dates for meetings
• Proofread all community correspondence
• Plus other work-related tasks as needed

Qualifications

• Associate degree required.
• Minimum of one (1) year(s) Homeowner Association (HOA) Management experience required
• Previous on-site management experience strongly preferred
• Strong interpersonal, supervisory, and customer service skills are required.
• Able to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills. Must have a command of the English language, both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 20lbs across the office for various needs
• Works in outdoor weather conditions while on-site at various communities.
• Occasionally ascends/descends a ladder or stairs.

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Pay :

$19.00 - $21.00 per hour, depending on education and experience.

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