Onsite Operations Coordinator

Description

Own Your Impact. At Propio, we don't believe careers happen to people. We believe people create them.

Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact. If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk.

Why Propio?

Every day, communication changes lives. A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer. A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future. This isn't just work. This is world impact.

As a Onsite Operations Coordinator, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.

You'll be empowered to:

• Take ownership of important initiatives and outcomes.
• Drive meaningful business results.
• Influence decisions and contribute new ideas.
• Partner with talented, high-performing team members.
• Challenge yourself through continuous learning and growth.
• Help shape the future of a rapidly growing organization.

What You'll Own

• Coordinate and schedule interpreters across multiple lines of business to meet client needs.
• Serve as a primary point of contact for clients and interpreters, responding to incoming calls and inquiries.
• Create and manage interpreter appointments based on client requests.
• Proactively work to fill service requests in a timely and efficient manner.
• Communicate with interpreters via phone, email, and messaging platforms to coordinate scheduling and availability.
• Build and maintain positive relationships with clients and interpreters to support client satisfaction and interpreter engagement.
• Collaborate with the Operations Team to ensure scheduling efficiency and seamless service delivery.
• Manage competing priorities and respond quickly to scheduling needs in a fast-paced environment.

What Makes Someone Successful Here

The most successful people at Propio aren't necessarily the ones with the longest resumes. They're the people who:

• Take ownership instead of waiting for direction.
• Embrace challenges as opportunities to grow.
• Continuously seek better ways of working.
• Turn ideas into action.
• Hold themselves and others accountable to high standards.
• Are driven by making a measurable impact.

Requirements

What You'll Bring

• 2+ years relevant customer service experience
• Ability to be resourceful, take ownership, be motivated, and have great attention to detail
• Excellent written and verbal communication skills
• Outstanding customer service and professional behavior
• Intermediate level experience using Microsoft Suite of Products (Excel, Word, Outlook, etc.)
• Ability to manage confidential and sensitive information
• Ability to work both independently and within a team to meet deadlines

Even if your experience doesn't perfectly match every qualification, we encourage you to apply. We're looking for potential, drive, and a commitment to growth as much as experience.

What You'll Gain

Own Your Growth: We invest in people who invest in themselves. You'll have opportunities to learn, develop, and expand your capabilities while building a meaningful career.

Own Your Impact: You'll see the connection between your work and our success. We believe great people deserve the opportunity to make a real difference.

Own Your Innovation: The best ideas can come from anywhere. We encourage curiosity, creativity, and challenging the way things have always been done.

Own Your Success: Whether you're building expertise, pursuing leadership opportunities, or expanding your career path, we'll give you room to grow and the support to get there.

At Propio, your work doesn't just move a company forward. It helps connect people, communities, and opportunities across the world. Ready to Build Something Bigger? Apply today and discover what happens when you own your success.