Operational Compliance Manager

Purpose
As the Operational Compliance Manager, you will uphold Accor’s reputation for transparency and integrity by leading the Operational Compliance team and ensuring compliance with relevant legislative requirements and internal policies. You will drive the execution of strategic objectives aligned with the Realty and Asset Management operational strategy, strengthen operational capability through targeted training and champion continuous improvement. Working closely with stakeholders and regulatory bodies, you will promote proactive risk management, operational excellence and accountability across the business.

Primary Responsibilities

Lead and manage the Operational Compliance team, setting clear priorities and performance expectations, developing team capability and translating strategic objectives into actionable plans, with accountability for delivery and measurable outcomes aligned with the Realty and Asset Management operational strategy
Drive the development and delivery of targeted compliance training, translating audit findings and operational needs into practical learning that strengthens team capability and improves compliance outcomes
Partner with operational leaders to embed learning into day-to-day practices, monitor training effectiveness and address capability gaps through ongoing coaching and support
Champion continuous improvement by identifying opportunities to streamline processes and thoughtfully adopt emerging digital tools and smarter ways of working, reducing manual effort while maintaining appropriate oversight, accuracy and confidentiality


Promote a culture of transparency, integrity and accountability in dealings with stakeholders and relevant regulatory bodies


Develop and oversee the audit schedule to ensure MLR properties are audited as required
Review all audits completed by the team to ensure accuracy, consistency and clear, actionable reporting to operational teams
Conduct on-site and remote compliance audits as required, ensuring timely reporting, follow-up and monitoring of agreed actions through to completion
Provide guidance and support to Operational Compliance team members on Owner Letting Agreements, Caretaking Agreements and trust account legislation
Oversee the administration and management of quarterly online compliance reports, ensuring timely completion and follow-up of identified issues
Oversee Sihot project management, coordinating priorities, stakeholders and delivery milestones
Facilitate strategic meetings, including the Governance & Compliance meeting, ensuring clear decisions, assigned actions and timely follow-through
Undertake other relevant duties as required from time to time


Skills and Experience

Thorough knowledge of Owner Letting Agreements, Caretaking Agreements, and trust legislation across all Australian states and territories
Extensive experience in trust environments with a strong understanding of compliance requirements
Working knowledge of Sihot Property Management System (PMS) and Central Reservation System (CRS)
Advanced organisational skills with exceptional time management and multitasking abilities
Strong communication, negotiation, and stakeholder management skills, with the ability to build relationships and navigate complex environments
Demonstrated experience in leading and managing teams, setting performance expectations, coaching and mentoring, and translating strategic objectives into measurable operational outcomes
Experience in developing and delivering practical training, assessing learning effectiveness and building operational capability
A continuous improvement mindset, with the ability to identify process efficiencies and support the responsible adoption of emerging digital tools and new ways of working