Operations Analyst, RI Operations

Are you someone who thrives on turning data into actionable insights? Do you enjoy collaborating with teams to solve real business problems? As a Sales Analyst at Amazon, you will play a key role in supporting sales operations by analyzing data, building reports, and helping drive informed decisions that directly impact team performance. You will work alongside peers and cross-functional partners to improve processes and deliver consistent, high-quality results. This is an opportunity to grow your analytical skills while contributing to meaningful outcomes in a fast-paced environment where your curiosity and initiative will be valued.

The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key job responsibilities

- Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
- Occasionally act as escalation point for Reservation Product requests and issues
- Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
- Vocally self-critical to allow for self-correction of errors
- Communicate effectively across all related channels to ensure transparency of process

Basic qualifications

- Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas
- Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
- Bachelor's degree or equivalent
- Japanese (Native) and English (Conversational)

Preferred qualifications

- Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP)
- Experience navigating a knowledge base and following Standard Operating Procedures (SOPs)
- Experience performing data analysis and troubleshooting data integrity issues
- Bachelor's degree in finance, accounting or related field
- Occasionally retrieve and evaluate data using Excel and other data management/BI systems

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