Operations and Regulatory Support Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Operations & Regulatory Support Analyst is responsible for supporting the accurate, timely, and well-controlled execution of operational, administrative, court orders and regulatory activities, including the management of information and documentation requests received from regulatory, governmental, judicial, and other competent authorities.

The role requires strong analytical and organizational skills, attention to detail, effective stakeholder coordination, and the ability to manage multiple activities and deadlines simultaneously.

The position will also support day-to-day operational and administrative processes, including data analysis, preparation and maintenance of reports and trackers, documentation management, reconciliations, information validation, follow-ups, controls, and coordination with internal teams.

Responsibilities:

• Perform operational and analytical activities while managing and coordinating responses to information and documentation requests from regulatory, governmental, judicial, and other competent authorities.
• Review requests to identify required information, stakeholders, deliverables, dependencies, and deadlines.
• Prepare and maintain operational reports, trackers, databases, files, and supporting documentation.
• Collect, consolidate, analyze, reconcile, and validate information from multiple sources, ensuring accuracy and completeness.
• Monitor deliverables and deadlines, proactively following up through resolution and escalating potential delays, data gaps, operational issues, or risks.
• Execute and document operational controls in accordance with established procedures, ensuring appropriate supporting evidence and audit trail.
• Support audits, reviews, inspections, and information requests, as applicable.
• Handle confidential and sensitive information with sound judgment and discretion.
• Identify opportunities to improve operational processes, controls, data quality, and efficiency.
• Collaborate effectively with Operations, Compliance, Legal, Risk, Finance, Technology, and other relevant stakeholders.

Requirements:

• Bachelor’s degree in business administration, Law, or a related field.
• Advanced English proficiency, with the ability to communicate effectively in written and verbal business environments.
• Strong proficiency in Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, formulas, filters, data validation, reconciliations, and analysis of large datasets.
• Good proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Teams.
• Strong analytical and problem-solving skills, with excellent attention to detail and commitment to data accuracy.
• Strong organizational and administrative skills, with the ability to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively within a team and across different stakeholders.
• Relevant experience in operational or administrative activities within a regulated environment is valued but not required.
• Strong interpersonal and soft skills, including ownership, integrity, risk awareness, sound judgment, teamwork, adaptability, and effective communication.
• Selection will focus on qualifications and competencies.