Operations Assistant (Back of House)

Why this role matters

The Back of House (BOH) team exists to provide effective BAU support to stores and field teams, helping ensure the smooth flow of incoming and outgoing stock replenishment in our stores. This role contributes by using operational insight to identify and resolve issues, develop practical solutions and uncover opportunities that improve stock availability, supply chain requirements and the experience for both customers and colleagues.

Working closely with stakeholders across the business, the role helps improve communication and issue resolution, as well as ensuring the escalation of risks or blockers to resolution and manage SLAs with all parts of the business. The role holder will also support major projects through effective planning and prioritisation helping to minimise disruption to stores while improving operational performance and supporting wider business objectives.

What I am accountable for

• Resolution focused support with effective, fast resolution ahead of any issues impacting stores.
• Support operational plans to ensure customer and colleagues are the foundation of the store operation culture.
• First class business partnering, being the point of contact for stores, proactive engagement and sharing information to help improve Back of House daily operations.
• Link and fully connect with our Distribution centres and Application and Replenishment teams to enable consistent and mutually beneficial improvements.
• Support generation and implementation of in store delivery schedules ensuring all stakeholders are engaged and all necessary store restrictions/requirements are taken into consideration.
• Completing Formal Audits for Argos Stores, Local Fulfilment Centres & Distribution Centres to align local stock systems and Mainframe
• Monitor stock movement documents and share insight to Retail, Logistics and SSC teams to enable investigations and timely resolutions.
• Maintain key stock systems and processes, supporting accurate stock and financial records, new location setup and appropriate colleague access across Retail and Logistics.

What I need to know

• Strong understanding and effective use of key business systems, including AURA, WES, Sterling, Mainframe, Storm, MSL, Store Escalation Portal, Microsoft Applications and Revflow.
• Ability to engage and influence a broad range of stakeholders across Stores, LFCs and SSCs.
• Demonstrable experience of identifying issues and recommending improvements.
• Experience of working in a fast-paced environment, driving process and improvements while keeping customer and store colleague needs at the heart of decision-making.
• Ability to effectively analyse information, identify root causes and make recommendations for solutions.
• Ability to think independently, challenge the status quo and identify new and innovative ways to improve how we work.
• Ability to adapt your approach to different behaviours and working preferences to drive performance
• Ability to communicate clearly and confidently with stakeholders at all levels, building trust and credibility.
• Previous experience of store operations and stock management processes.
• Understanding of key database systems, with the ability to use data to analyse activity.

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future. We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).