Operations Director

Role Purpose

The Operations Director drives operational excellence, financial performance, legal compliance, and organizational scalability across our IT software services company. Serving as a key operational bridge between local execution and Group Operations / Controlling, the OD translates high-level strategy into daily execution, oversees local core support functions (Finance, HR, Admin), and partners with Delivery, Sales, and Business Development teams.

2. Team & Reporting Structure

The OD directly leads the local operations & administrative support team:

• HR Admin & Finance Specialist : Handles daily HR administration, payroll processing, and financial operations.
• 2 Junior Support Specialists (Part-time): Provide operational support for ITSM, vendor relations, internal communications, and admin tasks.

3. Key Responsibilities

Financial Governance & Cash Flow Management

• Develop and manage the annual budget, P&L, rolling forecasts, and project profitability in alignment with leadership and Group Controlling.
• Oversee local liquidity, cash flow, payment prioritization, and banking operations in Romania (credit lines, FX, guarantees).
• Supervise internal financial administration, invoicing flows month-end closing, and external accounting coordination.

Legal, Compliance & Pre-Sales Support

• Oversee commercial contracts (MSAs, SOWs, NDAs), risk mitigation, and corporate regulatory compliance (labor law, GDPR, SSM/PSI).
• Provide crucial legal, pricing, and financial inputs for RFPs, tenders, and client engagement models (Solutions, End-to-End, Dedicated Teams).

  Operational Leadership, HR & Group Alignment

• Supervise the end-to-end HR admin lifecycle, payroll validation, employee benefits, and workplace compliance.
• Direct culture and people initiatives: upskilling, knowledge-sharing workshops, benefits management, and internal events.
• Oversee local ITSM support, hardware logistics, facilities management, and vendor relations.
• Collaborate closely with Delivery, Business Development, and Group management to align reporting standards, optimize utilization rates, and streamline operations.

4. Requirements & Qualifications

• Experience: 5+ years of proven operational leadership experience (e.g., Operations Director, Finance Manager) within an IT Software Services company.
• Education: Bachelor’s or Master’s degree in Business Administration, Finance, or Economics.
• Financial Acumen: Strong background in budgeting, forecasting, P&L management, and financial analysis within a service-based business model.
• Legal & Contractual Expertise: Knowledge of IT commercial contracts and IT service delivery risks.

Technical & Business Skills:

• In-depth understanding of IT service models (Solutions, End-to-End projects, Dedicated Teams).
• Hands-on experience responding to RFPs/RFIs and building pricing/margin models.
• Solid understanding of Romanian labor law and HR administration practices.
• Fluency in English (C1/C2 level) with strong written and verbal communication skills.

Key Competencies & Soft Skills:

• Strategic & Execution-Oriented: Ability to balance high-level strategic vision with detailed operational execution.
• Leadership & People Management: Strong interpersonal skills with a track record of building, mentoring, and leading cross-functional teams.
• Problem-Solving & Pragmatism: Solutions-driven mindset with strong resilience and composure in fast-paced environments.
• Stakeholder Management: Exceptional negotiation and communication skills, capable of working effectively with founders, department leads, and external clients.

5. Key Performance Indicators (KPIs)

• Budget Accuracy: Variance within target limits between forecasted budgets and actual financial performance.
• RFP Turnaround Time: On-time completion of legal and financial inputs for prospective clients.
• Employee Retention & Engagement: Healthy eNPS and smooth, error-free HR administrative operations.
• Compliance & Legal Health: Zero major legal disputes, regulatory fines, or contractual breaches.