Operations Facilities Coordinator

OVERVIEW 

Department: Facility Operations   

FLSA Status: Exempt  

Job Location: Austin, TX 

Reports to: Director of Facility Operations 

 

Element Critical is looking for an energetic, detail-oriented individual embodying accountability, integrity, grit, and problem-solving. to join our Facility Operations team.   

Based out of the Austin office, with potential to transition to a hybrid schedule in the future and some travel to other sites required.

The Operations Facilities Coordinator ensures maximum uptime, safety, and operational efficiency within our mission-critical facilities. This position acts as the central administrative hub for data center operations. You will manage our Computerized Maintenance Management System (CMMS), oversee critical Method of Procedure (MOP) and Standard Operating Procedure (SOP) documentation, and coordinate critical infrastructure compliance and audits while helping establish compliance and reporting standards.

 

RESPONSIBILITIES

Responsibilities will include, but not be limited to, the following:  

CMMS Administration & Management 

• System Expert: Serve as the primary administrator, subject matter expert, and super-user for the site CMMS. 

• Work Order Management: Track, assign, and audit preventative maintenance (PM) and corrective maintenance (CM) workflows for critical infrastructure (UPS, generators, chillers, HVAC, fire suppression). 

• Data Integrity & Reporting: Maintain accurate asset tracking, equipment history, and spare parts inventory. Generate operational metrics and monthly maintenance reports for leadership. 

• Vendor Lifecycle: Input and track vendor service sheets to ensure alignment with service level agreements (SLAs). 

• Develop and execute audit programs to verify CMMS and procedural compliance across all facilities.  

MOP & SOP Documentation Control 

• Document Administration: Own the operational library. Ensure all Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) are organized and version controlled. 

• Quality Assurance: Review and route vendor MOPs through internal engineering and operations channels for safety approval before any work begins on critical systems. 

• Continuous Improvement: Update existing documentation to reflect recent equipment additions, facility modifications, or lessons learned from operational incidents. 

Policy & Procedure Development  

• Collaborate with facility managers and engineering teams to validate procedures reflect real-world practices and design intent.  

• Develop, implement, and maintain new policies and procedures as identified by leadership.  

• Ensure documentation is regularly reviewed, approved, and accessible.  

Audit & Compliance Support 

• Audit Readiness: Actively participate in internal and external data center audits (e.g., SOC 2, ISO 27001, ISO 9001, LEED, or corporate safety/security evaluations). 

• Evidence Gathering: Compile CMMS maintenance records, historical incident reports, and signed MOP/SOP histories requested by auditors. 

• Corrective Actions: Track compliance gaps or audit findings and coordinate the remediation process to maintain site certification. 

General Operations Coordination & Program Governance 

• Collaborate with facility managers and engineering teams to validate procedures reflect real-world practices and design intent.  

• Establish and track reporting standards, including incident tracking, safety reports, PM performance, and site-level performance metrics.  

• Incident Tracking: Log facility incidents and participate in root-cause analysis (RCA) meetings to ensure follow-up actions are tracked in the CMMS. 

• Partner with safety, operations, and compliance teams to ensure adherence to regulatory and internal standards (NFPA, OSHA, etc.).