Operations Manager
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Skills
About the role
About the Role
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives, a mission we’ve honed since 1859.
The Carolinas Branch is seeking an Operations Manager to join our Charlotte, NC office. Reporting to the Complex Operations Manager (COM) for the Southeast Complex, this role serves as a key operational partner to branch leadership, advisors, and staff. The Operations Manager will oversee office administration, advisor onboarding, recruiting operations, business processing support, advisor experience initiatives, and branch events. This is an ideal opportunity for a highly organized, collaborative professional who enjoys building processes, supporting advisors, and contributing to the overall success of the branch.
What You'll Be Doing
- Lead the day-to-day operations of the Charlotte branch office, overseeing administrative functions, facilities, office systems, vendor relationships, technology resources, and business support services.
- Manage the advisor’s onboarding experience by coordinating orientation, licensing and contracting requirements, training support, and integration with key branch and corporate resources.
- Support recruiting operations by managing candidate tracking, interview coordination, onboarding workflows, recruiting systems, and hiring documentation to ensure efficient candidate experience.
- Serve as an operational resource for advisors and District Managers, providing support for licensing, contracting, benefits eligibility, succession planning, and other advisor lifecycle needs.
- Coordinate new business processing and commission support, helping advisors navigate submission requirements, monitor pending cases, and resolve operational issues through collaboration with service centers and home office teams.
- Plan and execute branch, regional, and management meetings, conferences, recognition programs, and special events while managing logistics, communications, budgets, and vendor relationships.
- Partner with branch leadership and cross-functional teams to identify operational improvements, streamline processes, and enhance the advisor experience.
The base salary range for this position is $70,000 - $80,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please refer to the link below.
Equitable Pay and Benefits: Equitable Total Rewards Program
About the Role
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives, a mission we’ve honed since 1859.
The Carolinas Branch is seeking an Operations Manager to join our Charlotte, NC office. Reporting to the Complex Operations Manager (COM) for the Southeast Complex, this role serves as a key operational partner to branch leadership, advisors, and staff. The Operations Manager will oversee office administration, advisor onboarding, recruiting operations, business processing support, advisor experience initiatives, and branch events. This is an ideal opportunity for a highly organized, collaborative professional who enjoys building processes, supporting advisors, and contributing to the overall success of the branch.
What You'll Be Doing
- Lead the day-to-day operations of the Charlotte branch office, overseeing administrative functions, facilities, office systems, vendor relationships, technology resources, and business support services.
- Manage the advisor’s onboarding experience by coordinating orientation, licensing and contracting requirements, training support, and integration with key branch and corporate resources.
- Support recruiting operations by managing candidate tracking, interview coordination, onboarding workflows, recruiting systems, and hiring documentation to ensure efficient candidate experience.
- Serve as an operational resource for advisors and District Managers, providing support for licensing, contracting, benefits eligibility, succession planning, and other advisor lifecycle needs.
- Coordinate new business processing and commission support, helping advisors navigate submission requirements, monitor pending cases, and resolve operational issues through collaboration with service centers and home office teams.
- Plan and execute branch, regional, and management meetings, conferences, recognition programs, and special events while managing logistics, communications, budgets, and vendor relationships.
- Partner with branch leadership and cross-functional teams to identify operational improvements, streamline processes, and enhance the advisor experience.
The base salary range for this position is $70,000 - $80,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please refer to the link below.
Equitable Pay and Benefits: Equitable Total Rewards Program
What You'll Bring
- Bachelor's degree or equivalent professional experience preferred.
- 2+ years of experience in business operations, office management, administrative support, financial services, wealth management, insurance, or a related field.
- Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
- Demonstrated ability to handle confidential information with professionalism, discretion, and sound judgment.
- Strong analytical, research, and problem-solving skills with the ability to independently identify and resolve operational challenges.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Ability to collaborate effectively across branch leadership, advisors, corporate partners, and external vendors.
- Experience coordinating meetings, training sessions, events, or operational projects preferred.
- Willingness to learn and develop expertise across advisor operations, recruiting support, onboarding, and business processing functions.
Skills
- Branch Operations Management: Ability to manage office operations, facilities, administrative processes, vendor relationships, and business support activities.
- Advisor & Branch Support: Knowledge of advisor operations, onboarding, licensing, contracting, and advisor lifecycle support.