Operations Manager

Agency:

Omd

Job Function:

Finance

Job Subfunction:

Finance Management

Job Description:

Operations Manager – Accounts Payable

Role Summary

The Operations Manager will play a key role in supporting the efficient operation of the Accounts Payable function. Working closely with the offshore AP processing team and business stakeholders, the role is responsible for ensuring supplier invoices are processed accurately and on time, queries are resolved promptly, and invoice matching processes are effectively managed. The role acts as the primary coordinator between the offshore processing team and the wider business, driving accountability, service levels, and continuous process improvements.

Key Responsibilities

Accounts Payable Operations

• Oversee the day-to-day workflow of the Accounts Payable process.
• Monitor invoice processing volumes and ensure invoices are processed accurately and within agreed timelines.
• Ensure AP-related queries are tracked, assigned to the appropriate business owner, and resolved in a timely manner.
• Act as the escalation point for complex AP issues and supplier payment queries.
• Support month-end activities, ensuring all invoices are appropriately processed and accrued where required.

Offshore Team Coordination

• Serve as the primary liaison between the business and the offshore AP processing team.
• Manage and prioritise queries raised by the offshore team, ensuring they are directed to the correct stakeholders.
• Monitor query ageing and resolution times, driving accountability across the business.
• Facilitate regular meetings with the offshore team to review performance, outstanding issues, and process improvements.
• Support training and knowledge sharing to improve processing accuracy and efficiency.

Business Partnering

• Work closely with budget holders and operational teams to ensure invoices are matched to purchase orders and approved promptly.
• Support employees in resolving invoice matching issues and purchase order discrepancies.
• Provide guidance on Accounts Payable processes, controls, and best practices.
• Build strong relationships across the business to improve compliance with purchasing and payment procedures.

Process Improvement & Controls

• Identify opportunities to streamline AP processes and improve efficiency.
• Monitor key performance indicators such as invoice turnaround times, unmatched invoices, and ageing queries.
• Ensure compliance with company policies, financial controls, and audit requirements.
• Support implementation of process improvements and system enhancements.
• Maintain accurate documentation of AP procedures and workflows.

Key Skills & Experience

• Experience working within Accounts Payable, Finance Operations, or a shared services environment.
• Strong understanding of invoice processing, purchase orders, and supplier payment processes.
• Experience coordinating activities across offshore or shared service teams.
• Excellent organisational and prioritisation skills with the ability to manage multiple stakeholders.
• Strong problem-solving and issue-resolution capabilities.
• Effective communicator with the ability to build relationships across all levels of the business.
• Proficiency with ERP and finance systems (e.g. SAP, Oracle, Microsoft Dynamics, Workday or similar).
• Strong Excel and reporting skills.

Key Success Measures

• Reduction in aged AP queries and unresolved invoice issues.
• Improved invoice-processing turnaround times.
• High levels of stakeholder and supplier satisfaction.
• Reduction in unmatched invoices and payment delays.
• Strong compliance with AP controls and procedures.
• Effective management of offshore team interactions and service

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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