Operations Manager

Position Summary The Hospital Operations Manager is responsible for overseeing all valet operations within a healthcare environment, ensuring a seamless, safe, and customer-focused experience for patients, visitors, and staff. This role combines operational leadership with exceptional service delivery, maintaining efficiency while supporting the hospital’s mission of compassionate care.
Responsibilities

Lead, train, and supervise valet team members to deliver high-quality, patient-centered service
Manage daily valet operations, including staffing schedules, traffic flow, and vehicle logistics
Ensure safe and efficient vehicle handling and parking procedures at all times
Serve as the primary point of contact for patient and visitor concerns, resolving issues promptly and professionally
Monitor and maintain compliance with safety policies, HIPAA awareness, and hospital regulations
Conduct regular audits of service standards, appearance, and operational efficiency
Manage incident reporting, including accidents, claims, or service disruptions
Oversee cash handling procedures (if applicable) and maintain accurate financial records
Analyze performance metrics and implement process improvements to enhance service delivery


QualificationsYears of Experience: High school diploma or equivalent required; Bachelor’s degree preferredLanguage Skills: Proficient in English both verbally and written
Requirements:

Friendly and Outgoing


3–5 years of supervisory experience in valet, hospitality, healthcare, or parking operations
Strong leadership, communication, and conflict resolution skills
Ability to work in a fast-paced, high-pressure healthcare environment
Valid driver’s license with a clean driving record
Ability to operate a wide range of vehicles, including manual transmission preferred
Familiarity with healthcare environments and patient sensitivity a plus


Benefits:

Paid weekly
Medical, Dental, Vision
401K with up to a 5% match
Discount programs
Short-term disability
Accident insurance
Life insurance


VPNE is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.

We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.