Operator

Schedules appointments for patients. Receives all phone calls and incoming. First person of contact and refers to appropriate department. Uses phone skills to assist all patients in a professional manner. Operates telephone switchboard to route, receive and place calls for dental assistance.

QUALIFICATIONS

Education: (Preferred)

• High School or Equivalent

Experience: (Required)

• One year experience operating a multi-line telephone or switch board system.
• Bilingual.
• Good organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directs incoming calls to department heads.
• Provides general information on services provided to patients.
• Takes messages for all employees in a timely manner.
• Uses a six-line phone operation to maintain call flows and efficiency.
• Highly organized and has attention to detail with important information.
• Has advanced phone techniques for patient service.
• Make patient appointments and reminder appointments for dental patients.
• May schedule appointments for patients and specialty care.
• May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
• Handles other duties as requested by the Dental staff or Clinic Manager.
• Calms down nervous and frustrated patients when upset.
• Handles duties as assigned by staff.
• Outbound, calling out patients to either: book appointment, reminders, retention, reschedule, cancel, or as directed by Manager.
• Receives Inbound Call and makes Outbound Calls.
• Knows the organizational culture, department structure and environment.