OTM Lead Technical Analyst
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Key details
- Location
- Cleveland, OH, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 6–9 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Visa sponsorship
- No visa sponsorship
- Posted
- 1w ago
Skills
About the role
The Lead Technical Analyst role is responsible for leading the support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will lead the partnership with technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will be responsible for managing configuration, set up, and updates to the applications, validating that their team has entered data into established tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide strategic advice to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. The incumbent will lead and mentor the team responsible for training users on the applications and setting up user access. They will supervise the collaboration between cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications.
WHAT THE ROLE WILL DO:
Lead the support for software-as-a-service (SaaS) and enterprise-wide applications by providing guidance on developing and identifying design considerations and business impacts needed for configuration
Drive quality of data for internal department planning and activities
Lead configuration, setup, and updating of applications, and provide guidance as needed
Manage data loading process into established tables, fields, and system databases
Review and approve governance standards and processes for data input, structures, and storage mechanisms
Lead the team in building reports and provide strategic insights and recommendations related to business management and staff decisions
Lead and mentor the team responsible for training users on the applications and setting up user access
Provide strategic recommendations for changes in applications development, maintenance, and system standards
Establish and share Enterprise-wide Applications perspective when collaborating with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems