Outbound Sales Agent

Contact Centre- PDS Sales (Oubound)

Location: Dublin Ireland

Hybrid working in office every Tuesday, Wednesday and Thursday.

About VikingCloud

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most.  For more information, visit www.vikingcloud.com and follow us at www.linkedin.com

This Position

We have vacancies for a Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.

Responsibilities

Customer Support

•                      Provide excellent Security and/or Compliance support via multiple customer engagement channels, including: voice, web-chat, email and SMS.

Customer Experience

•                      Provide excellent customer experience at every customer touchpoint, whilst being mindful of average handling time to optimize both experience and productivity.

•                      Be assessed using our industry-leading quality program and receive regular feedback, coaching and support to ensure success.

Educate

•                      Educate customers on the relevance and importance of industry security and compliance standards.

Security Assessments and Support

•                      Using Sysnet technology, assist and/or manage customer profiles to determine their Security and compliance requirements, and complete/maintain the subsequent security assessments to determine security and compliance status.

Product Awareness

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