Outbound Supervisor (OH)

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an Outbound Supervisor to join our growing OH Fulfillment Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time. This role will lead and support our Outbound associates, coordinate staffing and workflow based on order volume, and help resolve operational challenges related to automation, warehouse management systems, carriers, and customer orders. Working closely with fulfillment leadership, Customer Service, and other cross-functional partners, this individual will identify opportunities for process improvements, drive operational efficiency, and support departmental performance goals. If you’re passionate about fulfillment operations, enjoy leading and developing teams, and are excited to improve processes that help deliver a seamless customer experience, we’d love to hear from you!

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Base Salary: The expected starting salary for the position is $65,400 to $81,750 within a full position range of $65,400 to $98,100 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Schedule: This role oversees an operation that runs Monday through Friday from 6:00 a.m. to 11:30 p.m. ET. While this position generally follows a schedule Monday through Friday from 7:30 a.m. to 4:00 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Responsibilities:

• ​​Oversee daily picking and packing operations to ensure all orders are picked, packed, and shipped accurately, safely, and on time
• ​​Wave orders, assign associates to picking and packing stations, and move labor between pick, pack, and ship throughout the shift to balance workload and meet volume.
• ​​Build and execute shift labor plans using volume forecasts, adjusting staffing by area as conditions change
• ​​Oversee AMR-assisted picking operations: enforce AMR safety zones and e-stop procedures, monitor fleet performance, and resolve common faults, escalating to Maintenance, IT, or the vendor when required
• ​​Troubleshoot WMS and system issues (stuck orders, wave or batch errors, short picks, label reprints) and partner with systems teams to resolve recurring problems
• ​​Coordinate carrier pick-ups and complete end-of-day close and manifesting, escalating late or missed trucks
• ​​Serve as the Outbound point of contact for Customer Service on expedites, customer-specific requirements, and order escalations
• ​​Monitor and maintain packing supply inventory, ensuring timely ordering and availability
• ​​Track individual/team KPIs (UPH/LPH, DPMO, order accuracy), monitor productivity, and provide regular coaching and feedback